Office Assistant General Manager

Erika Simmons

PROFILE

Looking to pursue a career in a hard working environment with opportunities to grow for consistently dedicated workers who work the extra mile. 20+ years in customer service in a fast-paced industry, being able to think through all problems and over my years developing a great trait of thinking on my feet. Extremely fast learner trained over my working career to adapt to any situation and handle it accordingly.

EXPERIENCE

MEDICAL OFFICE ASSISTANT, GASTRO DOXS; HOUSTON, TX — 2021-PRESENT A dynamic, detailed-oriented, Medical Front Office Assistant with strengths in greeting clients, organizing and creating a warm and safe environment for all of our patients. Keeping all papers organized and separated between clients. Keeping confidential information confidential. Known for ensuring a high level of confidentiality and consistently contributing to quality patient care, trust, and safety. GENERAL MANAGER, LESLIE’S POOL SUPPLY, CO.; HOUSTON, TX — 2019-2021 Being a dedicated retail professional with multiple years of experience utilizing team- building and interpersonal skills in a fast-paced work environment, and customer focused retail environment . Showcase skills and enjoy the experience to greet and help customers as they search for products that meet their needs and answer any questions they may have regard to pools.

CUSTOMER SERV. ASSISTANT FLOOR MANAGER, PIZZA HUT CORPORATE HOTLINE; HOUSTON, TX — 2015-2019

We as managers were responsible for investigating all customer complaints to come through. As well as following all leads and investigations for the sed store of the complaint. Approve every discount or coupon determine whether the situation was worthy of sed discount or coupon to be applied. Keep a very open line of communication between the customers and direct line to all corporate pizza hut stores and employees. Keeping customers satisfied snd shopping even after complaints or bad encounters.

GENERAL MANAGER, PIZZA HUT; HOUSTON, TX — 2009-2015 Accomplish department objectives by maintaining staff planning and evaluating department activities. Responsible for delivering quality food to customers. Looked after the store maintenance, cleanness of store, and maintaining high safety standards . Administrated payrolls and other financial aspects of the store. Recruited new and keep a trained and capable staff. Enforce strict followed store policies and implement all policies effectively. Prepare weekly reports on sales, profits, labor and daily/weekly inventory. Keep documents accurate and ready to present for weekly manager meetings.

EDUCATION

Cypress Springs High School — 2001-2005

Northwest Educational Center - 2005-2006

SKILLS

• Microsoft Office

• Quickbooks

• Peachtree

• Leadership/Management

• Attention to detail

• Communication

• Planning

• Collaboration

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