Customer Service Administrative Support
Resume:
OLIVIA
CLENDENIN
***************@*******.***
Dayton, OH 45449
Resourceful Hard working able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate and great customer service. PROFESSIONAL SUMMARY
SKILLS
• Order Picking and Processing
• Logging Paperwork
• Inspections
• Pick Lists
• Light maintenance
• Customer Response
• Sales expertise
• Inbound and Outbound Calling
• Order Fulfillment
• Administrative support
• Account management
• Money handling
• Customer Relations
• Customer assistance
• Refunds and exchanges
• Basic math skills
• Order taking
• Coaching and mentoring
• Receipt and refund issuance
• Purchase assistance
• Cleaning and sanitizing
• Product knowledge
• Safe verifications
• Guest inquiries
• Time management skills
• Point-of-sale system operation
• Point of sale operation
Showtime Dance Tumble Center - General Manager
Carlisle, OH • 08/2011 - Current
Palm Beach Tan - Manager
Ohio • 04/2023 - 12/2024
WORK HISTORY
Developed and maintained relationships with customers and suppliers through account development.
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Evaluated suppliers to maintain cost controls and improve operations.
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Developed effective business plans to align strategic decisions with long-term objectives.
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Implemented operational strategies and effectively built customer and employee loyalty.
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Utilized enterprise risk management software to improve operational insight and planning.
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Posted daily receipts and payments in accordance with corporate protocols.
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Supported operations by communicating with customers, filing documents and managing data.
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Reviewed and processed employee expense reports and vendor invoices for payment.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Maximized performance by monitoring daily activities and mentoring team members.
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• Cross-trained existing employees to maximize team agility and
• Leadership and team building
• Problem resolution
• Operations management
• Team player
• Efficient multi-tasker
• Effective leader
• Time management
• Training and coaching
• Team leadership
• Staff management
• Customer relations
• Training and development
• Relationship building
• Staff training
• Inventory control
Customer relationship
management
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• Goal setting
• Employee scheduling
Verbal and written
communication
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• Administrative skills
• Customer service
• Guest services
• Problem-solving skills
• Cash handling
• Credit and cash payments
• Listening skills
• Front desk management
• Active listening
• Critical thinking
• Data entry
Northern Kentucky University
Newport, KY • Expected in 04/2028
No Degree: Business Administration
Franklin High School
Franklin Ohio • 05/2015
High School Diploma : Education
EDUCATION
S&S Activewear - Order Puller
West Chester, OH • 12/2022 - 01/2023
West Chester Academy - Gymnastics Coach
West Chester, OH • 01/2018 - 03/2020
performance.
Developed and maintained relationships with customers and suppliers through account development.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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• Improved marketing to attract new customers and promote business. Set aggressive targets for employees to drive company success and strengthen motivation.
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• Entered package information into company's computer system. Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
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Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
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• Inventoried warehouse stock.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
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• Checked and pulled defective or expired products from shelves. Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
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Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
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Placed special customer orders for custom or special order merchandise.
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Demonstrated strong communication skills and understanding of packing slip processing requirements.
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• Conducted inventory and restocked items throughout day.
• Maintained effective team member communication.
Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
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Emphasized punctuality to students to always begin and end lesson on time.
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Worked with both mentally and physically handicapped people and promoted interactive learning.
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Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
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Held special events to promote camaraderie among teammates, families and community members.
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Implemented exercise programs and training strategies to bolster individual and team performance.
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Developed lesson plans and routines for individual students to meet personal goals and abilities.
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Promoted good sportsmanship with competing teams on- and off-field.
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Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
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• Encouraged parent participation without detracting from lesson. Supervised academic progress of student-athletes and scheduled tutoring services when needed.
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• Organized class and maintained office records for billing, accounts CERTIFICATIONS
Harvard Certified Data Science
for Business - 2025
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Certified Lash Tech Training 101 -
2023
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Certified Tanning consultant June
2023- June 2027
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Custom Interiors - Front Desk Agent
Dayton, OH • 08/2014 - 01/2020
Victoria's Secret & PINK - Sales Associate
Miamisburg, OH • 09/2014 - 05/2019
receivable and student progress.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Updated spreadsheets and created presentations to support executives and boost team productivity.
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Maintained office supplies inventory by checking stock and ordering new supplies.
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Updated spreadsheets and databases to track, analyze and report on performance and sales data.
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Offered technical support and troubleshot issues to enhance office productivity.
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Created and updated records and files to maintain document compliance.
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• Provided onboarding and training for new support staff. Answered multi-line phone system and enthusiastically greeted callers.
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• Maintained electronic filing systems and categorized documents. Recorded and tracked operational expenses to identify and eliminate wasteful spending.
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• Reviewed and balanced daily bank deposits and deposit report. Provided clerical support to company employees by copying, faxing and filing documents.
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Entered data into system and updated customer contacts with information to keep records current.
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Composed inter-office correspondence and provided product and service information to customers.
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• Maintained daily report documents, memos and invoices. Organized envelopes, postage and mail correspondence for staff and leadership.
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Drafted agendas, recorded minutes and generated documents to facilitate meetings.
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Handled daily scheduling tasks and provided administrative support for entire department.
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• Engaged with customers to build rapport and loyalty. Answered customer questions about sizing, accessories and merchandise care.
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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
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Provided positive first impressions to welcome existing, new and potential customers.
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Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
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Increased sales by offering advice on purchases and promoting additional products.
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Processed product returns and assisted customers with other selections.
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Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
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• Grew sales and boosted profits, applying proactive management McDonald's - Cashier
Franklin, OH • 07/2016 - 07/2018
Toys R Us - Costumer Service Rep
Dayton, Ohio • 09/2016 - 05/2018
strategies and enhancing sales training.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
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• Collected and authorized payments of guests.
• Welcomed customers and helped determine their needs. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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• Worked flexible schedule and extra shifts to meet business needs. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Greeted customers entering store and responded promptly to customer needs.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Collected and analyzed customer information to prepare product or service reports.
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• Processed customer adjustments to maintain financial accounts. Provided primary customer support to internal and external customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered product and service questions, suggesting other offerings to attract potential customers.
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• Recorded account information to open new customer accounts.
• Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Responded to customer requests for products, services and company information.
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• Recommended products to customers, thoroughly explaining details. Offered advice and assistance to customers, paying attention to special needs or wants.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
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Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
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Enhanced productivity levels by anticipating needs and delivering outstanding support.
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• Delivered prompt service to prioritize customer needs.
• Investigated and resolved accounting, service and delivery concerns.
• Effective liaison between customers and internal departments. Met customer call guidelines for service levels, handle time and productivity.
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Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
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