Customer Experience Service

jennifer varie

**********@************.*******.***

WORK EXPERIENCE

District Manager Bealls

January 2018 - Present • Fort Myers, FL

Direct operations for 20 retail stores with annual sales volumes ranging from $8M to $40M. Lead and develop store management teams to deliver exceptional customer service and achieve sales objectives. Oversee comprehensive retail operations including inventory management, sales optimization, and customer experience initiatives. Implement strategic directives for merchandise presentation and operational excellence. Evaluate staff performance, identify high-potential employees for advancement, and provide cross-location support to optimize overall district performance. Human Resource Regional Director/Recruiter JCPenney February 2016 - January 2018 • Naples, FL

Led consistent exceptional customer experience through MOD role responsibilities. Managed end-to-end hiring processes including recruitment, interviewing, and selection. Developed and trained high-performing managers and associates, increasing employee base by 40% to meet staffing needs. Advised leadership team on organizational policy matters and recommended changes. Facilitated new employee onboarding, training, and administration. Served as key liaison between management and employees, handling policy interpretation and work-related issues. Executed company initiatives by supporting monthly animations and providing direction for store design and merchandise presentation to enhance customer experience. Store Manager/General Manager JCPenney

January 2012 - December 2016 • Pembroke Pines, FL

Established excellent customer service scores through strategic MOD program implementation. Directed and supervised employees in sales, inventory, and operations while managing cash reconciliation. Created weekly schedules aligned with sales forecasts and payroll budgets. Reorganized store merchandising to meet company demands. Led sales team meetings and training initiatives to enhance customer retention. Generated and analyzed monthly and annual KPI-based sales reports. Collaborated with district manager on store brand development and merchandising strategies. Store Manager JCPenney

February 2011 - March 2012 • Coral Springs, FL

Responsible for leading a management team of employees and all specs of merchandise and invisible operations. Designed displays to make the store visual experience impactful, interactive, and engaging. Ensured items placed in favorable positions to help optimize sales. Displayed appropriate signage for products and sales promo. Assisted with buying and communication with retail merchants. Managed the purchasing process for the entire store. Upheld stock levels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price and quality. Ran weekly and monthly strategic reports to analyze business trends and make recommendations. Senior Human Resource Manager JCPenney

March 2009 - April 2011 • Coral Springs, FL

Recruited and interviewed 20-30 applicants per quarter and increased employee base by 25% to meet changing staffing needs. Advised managers on organizational policy matters and recommended needed changes. Conducted new employee orientations to foster positive attitudes toward organizational objectives. Directed personnel and training in labor relation activities. Identified staff vacancies, recruited, interviewed and selected applicants for open positions. Served as key liaison between management and employees by handling questions, interpreting and administering contracts, and resolving work- related problems.

Regional Field Director/Trainer/Educator JCPenney May 2004 - March 2009 • Miami, FL

Served as liaison between home office and 1,200 stores to support company metrics in sales, gross profit, and customer service. Provided leadership to store managers and district managers for achieving sales and profit objectives. Executed and proposed training programs while providing feedback on processes to improve sales results. Recruited and trained professional window coverings and furniture selling associates across multiple district locations. Maintained awareness of local industry trends and developed strong relationships with key suppliers. Exceeded company furniture care plan rates by 10% in 2008 and 15% in 2009 through enhanced associate training and engagement initiatives. EDUCATION

Saint Leo University

May 1991 - May 1994 Bachelors, Human Resource Management