Support Specialist Customer

Marlon Mcreynolds

Email: **************@*****.*** Phone Number: +1-317-***-****

Location: Indianapolis IN Nationality: American

About Me

I am looking to obtain a position in a vibrant and growing organization that uses my experience as Customer Support Specialist and skills in communication and problem-solving. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills. Summary

3 years of experience as Home Health Aide

Less than 1 year of experience as Customer Support Specialist Expert skills in Customer Service

Advanced skills in Service Support

Available to work immediately

Current salary $2,800

Expected salary $2,800

Education / Certificate

Latest Education: Middle School Grad

Job History

Customer Support Specialist

Less than 1 year of experience

Responsibilities:

- Handled inbound and outbound customer inquiries via email, phone, and chat

- Managed and resolved customer complaints and concerns while maintaining a high level of professionalism and customer satisfaction

- Worked with cross-functional teams to troubleshoot and escalate issues to appropriate departments Achievements:

- Maintained a customer satisfaction rating of 95% or higher throughout the year

- Reduced customer complaints by 20% through the implementation of a new escalation process and proactive communication with customers

Home Health Aide

3 years of experience

Responsibilities:

- Provided personal care services to homebound patients, including bathing, feeding, and grooming.

- Monitored patients' vital signs and reported any changes to nursing staff.

- Assisted patients with mobility and transportation within the home. Achievements:

- Improved patients' quality of life through compassionate care and attention to their individual needs.

- Received positive feedback from patients and their families for exceptional service and professionalism. Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Home Health Aide

Customer Support Specialist

Skills

Customer Service : Expert Service Support : Advanced

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