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Guest Service Assistant Manager

Location:
Garden City, MI
Posted:
May 28, 2025

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Resume:

Lisa Boyak-Hill

+1-734-***-****

Garden City, MI 48135

*********@*****.***

Authorized to work in the US for any employer

Summary

Hard working management professional who excels in establishing excellent working relationships with customers and employees. Dedicated to the success of the business.

Work experience

Assistant Manager

Bob's Discount Furniture - Novi, MI

September 2023 to Present

Oversee the operations of a furniture store, including, but not limited to

Supervise sales staff

Hiring, training, coaching

Scheduling, Cash handling, banking

Opening and closing store, customer interaction and satisfaction

Handling and resolving customer concerns via email, phone, and in-person

Branch Manager

AtWork - Westland, MI

October 2022 to March 2023

Interact with prospective clients to gain new accounts

Seek out, schedule, and hire new employees for clients

Oversee recruiting staff

District Manager

Value World - Westland, MI

March 2021 to October 2022

Work alongside the management team and staff to process merchandise and fill the sales floor

Project sales target goals and work to achieve them

Interview, hire, schedule, train, supervise, and terminate employees

Merchandising Supervisor

Home Depot - Canton, MI

September 2018 to April 2021

Supervise 10-12 associates with merchandise resets

Interview, hire, and train new associates demonstrating Home Depot's core values

Engage with vendors and suppliers to promote sales

Connect with store management to enhance the store environment for customers and associates

Provide customer service

Help with inventory control

Assistant Store Director

Event Network, Inc. - Dearborn, MI

June 2013 to August 2018

Responsibilities include participation and aiding in operating four locations of retail gift stores employing 30 employees.

Supervise a 15,000 square foot warehouse.

Oversee web store sales and operations.

Maintain below inventory shrink goal for four years.

Establish and maintain venue partnership.

In charge of hiring, scheduling, training, and terminating.

Provide guest service and customer satisfaction

Store Manager

Salvation Army - Garden City, MI

February 2011 to May 2013

Oversee the daily operations of a resale store including opening and closing.

Promoted from Assistant Manager to Store Manager within one year.

Interviewed job candidates and made staffing decisions.

Recruited, trained, scheduled, and supervised 40-50 employees.

Maintained and exceeded sales goals.

Banquet Manager

The Inn at St. John's - Plymouth, MI

March 2006 to February 2011

Oversaw the setup and operation of social and corporate events.

Worked directly with the sales department and client to achieve maximum success on all events.

supervised banquet staff.

Assured client satisfaction.

Compiled and drafted an events report after every function.

Overnight Stock Associate

Kohl's Corporation – Westland, MI

May 2005 to July 2009

Unload freight trucks.

Processed shipment of merchandise.

Replenished store shelves.

Set up and maintained plan-o-grams.

Provided customer service.

Education

Associate Degree/ Applied Science in Marketing and Management

Schoolcraft College - Livonia, MI



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