Guest Service Assistant Manager
Resume:
Lisa Boyak-Hill
Garden City, MI 48135
*********@*****.***
Authorized to work in the US for any employer
Summary
Hard working management professional who excels in establishing excellent working relationships with customers and employees. Dedicated to the success of the business.
Work experience
Assistant Manager
Bob's Discount Furniture - Novi, MI
September 2023 to Present
Oversee the operations of a furniture store, including, but not limited to
Supervise sales staff
Hiring, training, coaching
Scheduling, Cash handling, banking
Opening and closing store, customer interaction and satisfaction
Handling and resolving customer concerns via email, phone, and in-person
Branch Manager
AtWork - Westland, MI
October 2022 to March 2023
Interact with prospective clients to gain new accounts
Seek out, schedule, and hire new employees for clients
Oversee recruiting staff
District Manager
Value World - Westland, MI
March 2021 to October 2022
Work alongside the management team and staff to process merchandise and fill the sales floor
Project sales target goals and work to achieve them
Interview, hire, schedule, train, supervise, and terminate employees
Merchandising Supervisor
Home Depot - Canton, MI
September 2018 to April 2021
Supervise 10-12 associates with merchandise resets
Interview, hire, and train new associates demonstrating Home Depot's core values
Engage with vendors and suppliers to promote sales
Connect with store management to enhance the store environment for customers and associates
Provide customer service
Help with inventory control
Assistant Store Director
Event Network, Inc. - Dearborn, MI
June 2013 to August 2018
Responsibilities include participation and aiding in operating four locations of retail gift stores employing 30 employees.
Supervise a 15,000 square foot warehouse.
Oversee web store sales and operations.
Maintain below inventory shrink goal for four years.
Establish and maintain venue partnership.
In charge of hiring, scheduling, training, and terminating.
Provide guest service and customer satisfaction
Store Manager
Salvation Army - Garden City, MI
February 2011 to May 2013
Oversee the daily operations of a resale store including opening and closing.
Promoted from Assistant Manager to Store Manager within one year.
Interviewed job candidates and made staffing decisions.
Recruited, trained, scheduled, and supervised 40-50 employees.
Maintained and exceeded sales goals.
Banquet Manager
The Inn at St. John's - Plymouth, MI
March 2006 to February 2011
Oversaw the setup and operation of social and corporate events.
Worked directly with the sales department and client to achieve maximum success on all events.
supervised banquet staff.
Assured client satisfaction.
Compiled and drafted an events report after every function.
Overnight Stock Associate
Kohl's Corporation – Westland, MI
May 2005 to July 2009
Unload freight trucks.
Processed shipment of merchandise.
Replenished store shelves.
Set up and maintained plan-o-grams.
Provided customer service.
Education
Associate Degree/ Applied Science in Marketing and Management
Schoolcraft College - Livonia, MI
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