Customer Service Recovery Coach
Resume:
Jennifer Taylor
Pittsfield, MA
***********@*****.***
Objective
To use my training and lived experience to help people with addictions by providing peer support that is relevant to each individual’s needs and supportive of all pathways to recovery. Workforce Training
Recovery Coach Academy, CCAR Completed October 2024 Ethical Considerations for Recovery Coaches, CCAR Completed October 2024 Work Experience
Brien Center, Day Treatment, Pittsfield MA 02/2025 to 04/2025 Recovery Coach Intern
• Assist with day-to-day needs of the program clients
• Assist in leading group recovery meetings
• Provide navigation assistance for accessing resources United Healthcare Group, Kingsport TN 02/2016 to 04/2019 Healthcare Advocate
• Improved patient satisfaction by actively listening to concerns and addressing needs promptly
• Enhanced healthcare service quality by collaborating with medical professionals to address patient needs
• Supported patients in navigating the healthcare system and other resources available to build a strong network of support
American Court Hotel, Kingsport TN 05/2015 to 02/2016 Guest Services/Room Attendant
• Provided professional and prompt solutions in response to the needs of hotel guests Education
Northeast State Community College, Blountville, TN Some college coursework
Daniel Boone High School, Gray TN
High School Diploma
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