Customer Care Service
Resume:
Greensburg, LA ***** 225-***-**** **************@*****.*** WWW: Bold Profile
EBONY BURTON
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution, also Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers and high volume work from home calls. PROFESSIONAL
SUMMARY
SKILLS ● Customer service
● Medical Billing
● Scheduling
● Medical Terminology
● CMS 1500
● Third Party Payers
● Co-Pay
● Collections
Revenue Cycle
Management
●
Electronic Medical
Records
●
● Front Office Operations
Government (Medicare
and Medicaid)
●
● Insurance Verification
● EOB's
● Medical Coding
Inbound customer
service
●
● Data entry
● Call center experience
● Complaint handling
● Payment processing
● Relationship building
● Billing coordination
● Time management
Multitasking and
organization
●
● Empathy and patience
● Active listening
● Decision-making
Verbal and written
communication
●
● Issue follow up
● Call logging
● Call handling
● Deductibles
● Co-insurance
CUSTOMER CARE REPRESENTATIVE 04/2024 to Current
Continuum, WFH
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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● Managed high call volume with exceptional professionalism and efficiency. Responded to customer needs through competent customer service and prompt problem-solving.
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● Assisted call-in customers with questions and orders. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
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● Support customers as the first point of contact via inbound and outbound calls, HOUSEKEEPER 05/2023 to 04/2024
TierOne Aztec, Baton Rouge, LA
RETAIL SALES ASSOCIATE 03/2023 to 10/2023
CVS Pharmacy, Baker, LA
RETAIL SALES ASSOCIATE 08/2017 to 03/2023
Walmart, Zachary, LA
identify customer needs, accept copayments, and answer healthcare insurance questions.
Take prescription orders, send mail-order prescriptions to customers, and update account data.
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Process claims, document call activity, comply with policy and procedures, and abide by HIPAA guidelines to ensure privacy.
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● Disinfected and mopped bathrooms to keep facilities sanitary and clean. Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
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● Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Used chemicals by following safety protocols and procedures to avoid burns and injuries.
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Maintained a spotless environment for guests through diligent daily housekeeping tasks.
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● Greeted customers and helped with product questions, selections, and purchases. Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
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● Helped customers complete purchases, locate items, and join reward programs. Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
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● Greeted customers and helped with product questions, selections, and purchases. Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
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Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
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Collaborated with team members to meet daily sales targets, contributing to overall store success.
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● Coordinated with stock team to expedite restocking of high-demand items. Engaged with customers on sales floor, offering assistance and improving shopping experience.
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Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
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Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
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Ultimate Medical Academy, Clearwater, FL
Associate Of Science, Medical Billing And Coding, 01/2025 Ultimate Medical Academy, Clearwater, FL
Diploma, Medical Billing And Coding, 03/2024
St. Helena College And Career Academy
High School Diploma, 05/2016
EDUCATION
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