Data Entry Customer Service

SAMANTHA ROBBINS

Annandale, ***** NJ 908-***-**** ******************@*******.***

PROFESSIONAL SUMMARY

Detail-oriented and highly adaptable professional with 20+ years of experience in customer support, virtual assistance, and data entry. Proven track record in remote communication, live chat support, and CRM systems. Adept at managing sensitive information, resolving complex customer issues, and executing administrative tasks with accuracy and efficiency. Skilled in multitasking, problem-solving, and maintaining client satisfaction in fast-paced environments. SKILLS

• Chat Support

• Virtual Assistance

• Data Entry

• CRM Systems

• Live Chat Tools

• HIPAA Compliance

• Email Management

• Phone Etiquette

• Customer Communication

• Order Processing

• Calendar Management

• Problem Resolution

• Multitasking

• Microsoft Office

• Remote Collaboration

• Escalation Handling

• Typing (50+ WPM)

• Record Keeping

• Project Management

• Adaptability

• Time Management

• Attention to Detail

• Retail Operations

• Remote Work Tools

• Scheduling

• Data Accuracy

• Online Research

• Customer Retention

• Client Onboarding

• Outbound Calling

• Inbound Calling

• Administrative Support

• Team Collaboration

• Kronos Payroll System

WORK EXPERIENCE

2021 to Current Customer Service Representative/Data Entry(Remote) Stafford Communications Group

• Delivered real-time chat support and phone-based customer service across multiple accounts in a HIPAA-compliant environment.

• Accurately entered customer information and case details into Astute CRM, maintaining high standards for data integrity.

• Collaborated across teams to improve processes and enhance customer satisfaction in a fully remote work setting.

• Managed multiple customer interactions simultaneously, demonstrating multitasking and time management excellence.

• Consistently met and exceeded KPIs including first-response time, resolution time, and customer satisfaction ratings. 2002 to Current Office Work/Customer Service/Data Entry ShopRite Clinton, NJ

• Oversaw payroll data entry, employee scheduling, and pricing accuracy for in-store products using Kronos and internal systems.

• Supported both front-line customer service and backend operations, including resolving discrepancies and maintaining signage.

• Handled sensitive employee and customer data with confidentiality and integrity.

• Communicated with vendors, management, and staff to resolve operational issues and verify inventory using UPC codes.

• Recognized for 23+ years of service, excellence in attendance, and training contributions in the scanning department. 2018 to 2021 Independent Business Owner (Remote)

Travel Agency

• Conducted virtual consultations with clients to gather travel preferences and itinerary needs.

• Managed bookings for flights, accommodations, and activities using online platforms, ensuring seamless travel experiences.

• Provided customer support via email and chat before and during travel to address client inquiries and resolve issues.

• Maintained up-to-date records on client travel history and preferences for repeat engagements.

• Delivered high-quality, personalized service that led to strong client loyalty and referrals.

EDUCATION

High School Diploma

Warren County Vocational Technical High School

ACHIEVEMENTS

• Customer Service Certificate

• Certified Scanning Department Trainer

• ShopRite Excellence Attendance Award

• ShopRite recognized the Loyalty with being with them for over 23 years

• HIPAA Certified

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