Customer Service Data Entry
Resume:
JOSHIA VELEZ
Mount Joy, PA *****
*********@*****.***
PROFESSIONAL SUMMARY
I am a diligent and systematic individual with extensive experience in team building and client
relationships with a focus in customer service. Proven ability to thrive in fast paced.
environments and multitasking. Substantial experience in liaising between multiple departments
to achieve our common goal.
AREAS OF EXPERTISE
Onboarding Profile Audits Microsoft Office Workday Teams E-recruit Sales Data Entry
Team Building Multitasking Urgency Presentation Mediator Customer Service Building
Rapport Mentoring Result Driven Retention Communication skills Research Discipline
Relationships Database administration Lead capture Attention to detail Independent worker
Organization Contract Drafting
EXPERIENCE
Emerald Healthcare
Allied Corporate Lead Recruiter 02/2022-05/2023
Effectively qualify candidates for open positions and per submission guidelines, submit.
travelers to client facilities. Manage the submission, interview, offer, negotiation, closing, and all administrative components involved in traveler recruiting.
Maintain strong communication with the traveler via phone and Email from the initial
application through the travel assignment.
Strategize with the account managers to maximize interviews and offers which will result in a
higher submission to placement ratio.
Negotiate all components of the traveler’s package while being mindful of individual and team.
gross margin goals.
Extend offers of employment on behalf of Emerald Health Services to the selected travelers
under the direction of the client facility and regional account managers.
Documents travelers permanent address, current location, all contact information and all pertinent notes for the placement.
While traveler is on assignment conduct follow up calls and offer full support to assure traveler.
loyalty and ongoing compliance.
Stay informed on industry trends, innovative recruiting techniques, and competitor information.
in order to remain competitive.
Cross Country Healthcare
Healthcare Recruiter 11/2019 - 11/2021
Recruited for both clinical and non-clinical roles such as RN’s ICU, Med-Surg,
Labor/Delivery, Step Down, ER & OR, ER Techs, LPN’s, CNA’s, PCT’s, Medical
Assistants and various administrative positions.
Used various resources to source and recruit candidates including applicant tracking system,
referrals, indeed, Zip Recruiter, LinkedIn, and CareerBuilder.
Performed full cycle recruiting to include sourcing, and vetting candidates, submitting profiles to clients, prepping candidates for interviews, and extending offers to candidates.
Point of contact for candidates throughout the recruiting process.
Played an active role in verifying candidate credentials after candidate accepted a position and
made sure they followed hospital requirements.
Partnered with Hospital Liaisons to discuss hospital hiring needs.
Completed internal audits on internal processes for the candidates we were onboarding.
Resolved any candidate issues regarding any concerns an employee had throughout the day
such as payroll issues/concerns, scheduling conflicts, or on the job concerns an employee had.
Submitted 7-10 Profiles per week.
Constantly strived to maintain engagement and or gain engagement from potential candidates in
our database.
Maxim Healthcare Services
Healthcare Recruiter 09/2018-11/2019
Liaised with field support to complete hiring process.
Scheduled interviews to make sure candidates met all requirements tailored to the client needs,
meeting all certification needs and clearances.
Created individual reports for each case (total of 25), making sure that client and family needs.
were met.
Worked with Retention Team to work on internal issues and employee complaints.
Completed employee orientations, going over policies and procedures.
Ran the Flu Clinic (Kellogg’s, Herr’s, Dart, Twizzlers), making sure there were enough vials.
(Ensuring client received the correct number of vials and the temperature was correct) and
ensured the clinic ran smoothly for the company.
Resolved issues for employees as well as families, if there were conflicting needs.
Worked with bilingual families to meet all requirements.
Answered multi-line phone service, addressed any outstanding concerns.
Performed data entry, tracking inventory for clinics and re-stocking all needs.
Options Insurance Agency
Customer Service Representative 08/2017-09/2018
Answered multi-line phone service, working with all Spanish speaking clients.
Collected client information purchasing cars to find the best fitting insurance quote.
Worked with Omni Insurance, Nation Wide, Farmers Insurance, and Progressive Insurance in
setting up clients, collecting payments, providing quotes.
Performed data entry for clients with highly sensitive information, ensuring that all information.
was properly stored in our internal database.
Resolved issues if needed, de-escalation of aggressive clients.
EDUCATION
Healthcare management- West Governors University
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