Accounts Payable Receivable
Resume:
CHRISTINA
RAMIREZ
Us Citizen
*******************@*****.***
Maryland (Remote)
Skills
Application Installations
Resolving Problems and Incidents
Organizational Skills
Detailed Oriented
Excel handling of new employees
Extent Excel usage for pay/directory
Payroll Software
Google Docs and Spreadsheet maintenance
Maintain Accounts payable
Maintain and create accounts receivable
Training on the use of Payroll Software
Trouble Shooting I9s and W2s for Recruiters
19 years of Customer Service
Issue and Resolution Tracking
Tracking and Documentation
Teamwork and Collaboration
Multitasking and Prioritization
Windows 10
Attention to Detail
Testing Tools:
HTML
CSS
Selenium IDE and Selenium WebDriver
Languages:
Java, SQL, and XML
Test Framework:
Cucumber, and Junit
IDE:
Eclipse, Intellij J and MySQL workbench
Maven, and Jenkins
Agile-Scrum and Waterfall
Bug Tracking Tools
JIRA
Version Control:
GIT, and GITHUB
Oracle, and MYSQL
Documentation Development
System Performance Assessments
Autotask
Zendesk
Education and Training: Technologies Boot Camp Syntax Camp, Udemy, Java Certificate and Currently taking SheCodes Boot Camp.
CSS Selector SQL The Complete Intro to SQL Insurance Licenses Property and Casualty, Life and Health
Experience
Lockheed Martin/ Global Mobility/REMOTE
Tax Program Analyst Remote 09/2024 to 12/2024
Process and track monthly invoices through the SAP system.
Tax organizer reminders emails and reports pulled biweekly.
Foreign Host Tax Payments- Data Manipulation.
Written communication to collect data.
Data maintenance in ERP system and running reports.
Track resource email communications, respond timely to employees and vendors.
Support and lead key technology and tax project activities/ initiatives to closure.
Research discrepancies and communicates with various business and vendor liaisons to close out and/or resolve vendor payments or system issues.
Working closely with managers and team members for status updates and information to close out open matter.
Run reports and review the system for accuracy, providing recommendations for process improvements and system/digital automation to further streamline program administration.
Assisting with explaining the vendor, technology life cycle, and related procedures and work with stakeholders and client designated vendors to resolve discrepancies.
Accenture Federal Services/ REMOTE
IT Support Remote 06/2023 to 06/2024
One major project for AFS was domain migration with strict deadlines/cutover dates, heavy overtime work, etc.
Deliver ticket resolution and provide escalation support.
Providing Apple Support. JAMF password resets and syncing accounts.
Setting up IOS phones and MacBook’s for new employees.
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
Hardware device support, CAC card & networked printers.
SharePoint support – Maintaining updating and transferring over during migration.
Active Directory – Updating and maintaining from AFS & Accenture Federal
Conduct trouble shooting to resolve IT related and applications issues for thousands of users.
Consistently meet call handling goals and chat goals.
Experience using active directory, such as creating and managing.
Experience in Office 365
Troubleshooting and resolving Tier 2 related SAP (Spending Chain)
Supporting (Spending Chain) related Master Data Maintenance
Supporting (Spending Chain) related interface Error resolution
Supporting (Spending Chain) related Master Data Maintenance
Collaborating with Team lead to help identify ticket trends and develop related Knowledge Management Articles
Collaborating with Tier 1 to assist with increased first contact ticket resolution.
Collaborating with Tier 3 on ticket escalation items.
Helpdesk experience utilizing ServiceNow
Ticket writing in Zendesk, as well as researching tickets in Zendesk
Avionte Staffing and Recruiting Software/ REMOTE
Help Desk Core Support Remote 12/2022 to 6/1/2023.
Deliver ticket resolution and provide escalation support.
Conduct trouble shooting to resolve IT related and applications issues for 2000 + users.
Consistently meet call handling goals
Train recruiter to use payroll software
Adjust payroll/live pay to meet deadlines
Maintain/Trouble shoot employees on excel
Provide and assist in clients with information on available upgrades and troubleshoot computer related problems for internal and external clients
Experience using active directory, such as creating and managing.
Experience in Office 365
Ticket writing in Zendesk, as well as researching tickets in Zendesk
Thrivent
IT Support Specialist Remote 05/2022 to 10/2022
Tackled troubleshooting and problem resolution to support end-user technical issues.
Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
Monitored IT use to maintain compliance with established processes, policies and guidelines.
Oversaw equipment and system operations, surveying potential security vulnerabilities and upgrade needs.
Supported new infrastructure planning and deployment to meet organizational expectations.
Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
Adhered to internal IT policies on user credentialing to support access management of digital assets.
Devised incisive workarounds and resolutions for IT-related problems.
Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
Maintained up-to-date case documentation for future reference.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
NIH /Contract REMOTE
QA Engineer 06/2021 to 05/2022
Gathering requirements documents such as business requirements and design documents and other related documents
Testing the application utilizing the scrum (agile) methodology
Participating in daily scrum, sprint grooming, and sprint planning and sprint retrospective meetings
Reviewing the test basis, designed test strategies, documented test strategies, test plan, test cases, and executed test cases.
Developing test scripts in Java language using Selenium WebDriver and Cucumber framework in Gherkin format, using Eclipse IDE
Using BDD framework to develop Cucumber step definitions, scenarios, and features using Gherkin language.
Using runner classes in Cucumber to generate step definition and used tags to run different kinds of test suites like smoke and regression.
Writing and maintaining Selenium WebDriver scripts for regression and functional testing using data-driven framework
Developing and setting up the automation framework using Selenium WebDriver to run test cases in multiple browsers and platforms
Designing the automation framework to be used in UI testing with Selenium WebDriver
Setting up Jenkins for scheduled automation test run and that will trigger smoke test script by receiving email.
Identifying, reporting, and tracking defects using JIRA test management tool
Developing and executing SQL queries to verify the proper insertion, deletion, and updates into the Oracle supporting tables and cubes.
The Christina Di Bari Insurance Agency- Farmers Insurance
Agency Owner 09/2016 to 10/2022
Managed client relationships, achieving high customer retention and satisfaction.
Managing payroll and daily reporting
Maintain account payable/receivable
Use of CRM as spread sheet and as Google Doc
Analyzed policies and provided tailored recommendations, enhancing client trust.
Developed business through networking, significantly boosting sales.
Negotiated effectively, resolving client issues and securing favorable terms.
Maintained compliance and accurate records, ensuring smooth operations.
Streamlined agency operations to enhance efficiency and reduce overhead costs.
Cultivated a supportive culture that accelerated team development and skill enhancement.
Forecasted industry trends to align agency focus with future market needs effectively.
Enhanced documentation procedures to ensure unparalleled accuracy and compliance.
Elevated agency growth by pioneering innovative client acquisition strategies.
Refined risk assessment models to boost policy precision and client satisfaction.
Reference: Upon Request
Contact this candidate