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Accounts Payable Receivable

Location:
Frederick, MD
Posted:
May 28, 2025

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Resume:

CHRISTINA

RAMIREZ

Us Citizen

*******************@*****.***

240-***-****

Maryland (Remote)

Skills

Application Installations

Resolving Problems and Incidents

Organizational Skills

Detailed Oriented

Excel handling of new employees

Extent Excel usage for pay/directory

Payroll Software

Google Docs and Spreadsheet maintenance

Maintain Accounts payable

Maintain and create accounts receivable

Training on the use of Payroll Software

Trouble Shooting I9s and W2s for Recruiters

19 years of Customer Service

Issue and Resolution Tracking

Tracking and Documentation

Teamwork and Collaboration

Multitasking and Prioritization

Windows 10

Attention to Detail

Testing Tools:

HTML

CSS

Selenium IDE and Selenium WebDriver

Languages:

Java, SQL, and XML

Test Framework:

Cucumber, and Junit

IDE:

Eclipse, Intellij J and MySQL workbench

Maven, and Jenkins

Agile-Scrum and Waterfall

Bug Tracking Tools

JIRA

Version Control:

GIT, and GITHUB

Oracle, and MYSQL

Documentation Development

System Performance Assessments

Autotask

Zendesk

Education and Training: Technologies Boot Camp Syntax Camp, Udemy, Java Certificate and Currently taking SheCodes Boot Camp.

CSS Selector SQL The Complete Intro to SQL Insurance Licenses Property and Casualty, Life and Health

Experience

Lockheed Martin/ Global Mobility/REMOTE

Tax Program Analyst Remote 09/2024 to 12/2024

Process and track monthly invoices through the SAP system.

Tax organizer reminders emails and reports pulled biweekly.

Foreign Host Tax Payments- Data Manipulation.

Written communication to collect data.

Data maintenance in ERP system and running reports.

Track resource email communications, respond timely to employees and vendors.

Support and lead key technology and tax project activities/ initiatives to closure.

Research discrepancies and communicates with various business and vendor liaisons to close out and/or resolve vendor payments or system issues.

Working closely with managers and team members for status updates and information to close out open matter.

Run reports and review the system for accuracy, providing recommendations for process improvements and system/digital automation to further streamline program administration.

Assisting with explaining the vendor, technology life cycle, and related procedures and work with stakeholders and client designated vendors to resolve discrepancies.

Accenture Federal Services/ REMOTE

IT Support Remote 06/2023 to 06/2024

One major project for AFS was domain migration with strict deadlines/cutover dates, heavy overtime work, etc.

Deliver ticket resolution and provide escalation support.

Providing Apple Support. JAMF password resets and syncing accounts.

Setting up IOS phones and MacBook’s for new employees.

Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.

Hardware device support, CAC card & networked printers.

SharePoint support – Maintaining updating and transferring over during migration.

Active Directory – Updating and maintaining from AFS & Accenture Federal

Conduct trouble shooting to resolve IT related and applications issues for thousands of users.

Consistently meet call handling goals and chat goals.

Experience using active directory, such as creating and managing.

Experience in Office 365

Troubleshooting and resolving Tier 2 related SAP (Spending Chain)

Supporting (Spending Chain) related Master Data Maintenance

Supporting (Spending Chain) related interface Error resolution

Supporting (Spending Chain) related Master Data Maintenance

Collaborating with Team lead to help identify ticket trends and develop related Knowledge Management Articles

Collaborating with Tier 1 to assist with increased first contact ticket resolution.

Collaborating with Tier 3 on ticket escalation items.

Helpdesk experience utilizing ServiceNow

Ticket writing in Zendesk, as well as researching tickets in Zendesk

Avionte Staffing and Recruiting Software/ REMOTE

Help Desk Core Support Remote 12/2022 to 6/1/2023.

Deliver ticket resolution and provide escalation support.

Conduct trouble shooting to resolve IT related and applications issues for 2000 + users.

Consistently meet call handling goals

Train recruiter to use payroll software

Adjust payroll/live pay to meet deadlines

Maintain/Trouble shoot employees on excel

Provide and assist in clients with information on available upgrades and troubleshoot computer related problems for internal and external clients

Experience using active directory, such as creating and managing.

Experience in Office 365

Ticket writing in Zendesk, as well as researching tickets in Zendesk

Thrivent

IT Support Specialist Remote 05/2022 to 10/2022

Tackled troubleshooting and problem resolution to support end-user technical issues.

Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.

Monitored IT use to maintain compliance with established processes, policies and guidelines.

Oversaw equipment and system operations, surveying potential security vulnerabilities and upgrade needs.

Supported new infrastructure planning and deployment to meet organizational expectations.

Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.

Adhered to internal IT policies on user credentialing to support access management of digital assets.

Devised incisive workarounds and resolutions for IT-related problems.

Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.

Maintained up-to-date case documentation for future reference.

Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

NIH /Contract REMOTE

QA Engineer 06/2021 to 05/2022

Gathering requirements documents such as business requirements and design documents and other related documents

Testing the application utilizing the scrum (agile) methodology

Participating in daily scrum, sprint grooming, and sprint planning and sprint retrospective meetings

Reviewing the test basis, designed test strategies, documented test strategies, test plan, test cases, and executed test cases.

Developing test scripts in Java language using Selenium WebDriver and Cucumber framework in Gherkin format, using Eclipse IDE

Using BDD framework to develop Cucumber step definitions, scenarios, and features using Gherkin language.

Using runner classes in Cucumber to generate step definition and used tags to run different kinds of test suites like smoke and regression.

Writing and maintaining Selenium WebDriver scripts for regression and functional testing using data-driven framework

Developing and setting up the automation framework using Selenium WebDriver to run test cases in multiple browsers and platforms

Designing the automation framework to be used in UI testing with Selenium WebDriver

Setting up Jenkins for scheduled automation test run and that will trigger smoke test script by receiving email.

Identifying, reporting, and tracking defects using JIRA test management tool

Developing and executing SQL queries to verify the proper insertion, deletion, and updates into the Oracle supporting tables and cubes.

The Christina Di Bari Insurance Agency- Farmers Insurance

Agency Owner 09/2016 to 10/2022

Managed client relationships, achieving high customer retention and satisfaction.

Managing payroll and daily reporting

Maintain account payable/receivable

Use of CRM as spread sheet and as Google Doc

Analyzed policies and provided tailored recommendations, enhancing client trust.

Developed business through networking, significantly boosting sales.

Negotiated effectively, resolving client issues and securing favorable terms.

Maintained compliance and accurate records, ensuring smooth operations.

Streamlined agency operations to enhance efficiency and reduce overhead costs.

Cultivated a supportive culture that accelerated team development and skill enhancement.

Forecasted industry trends to align agency focus with future market needs effectively.

Enhanced documentation procedures to ensure unparalleled accuracy and compliance.

Elevated agency growth by pioneering innovative client acquisition strategies.

Refined risk assessment models to boost policy precision and client satisfaction.

Reference: Upon Request



Contact this candidate