Customer Service Representative

Micilyn S. Johnson

Hallandale Beach, FL *****

Contact No. 754-***-****

Objectives

Ability Summary

* Professional possessing a strong work ethic and commitment to service excellence. Over one year of experience working in a warehouse environment providing logistic assistance to customers and staff. Detail-oriented and resourceful with a proven ability to complete tasks on time and in accordance with expectations.

Accomplishments

Proven ability to manage warehouse, inventory, shipping, and receiving operations.

Strong ability to communicate effectively with all, both orally and in writing.

Hard working and detail oriented, with the ability to multi-task effectively.

Able to plan for and complete daily activities with minimal direction.

Competent in MS Office Word & Excel, Email, and Internet.

Work Experience

Warehouse Assistant – Georgy’s, Hallandale Beach FL 02/1998 – 05/2010

Shipping ladies sports ware to department stores

Received, unpacked, and checked arriving shipments for damage to merchandise.

Maintained inventory records, identifying any issues with merchandise for return to shipper.

Kept warehouse area clean and free of debris and helped in maintaining safety and security of the warehouse.

Technical Customer Service Representative – American Detection, Tamarac, FL 06/2010 – 01/2019

Provided courteous and helpful customer service while maintaining a high level of professionalism.

Handled a high influx of inbound calls utilizing multiple call center support applications to efficiently assist customers.

Responded to customer questions concerning existing technical service requests and assisted with resolving issues.

Contacted the current engineer supporting the request or routed the request to a different technical support team.

Opened new technical service requests for customer support and dispatched or escalated the requests to Support.

Demonstrated effective problem solving and trouble shooting skills while documenting customer case information.

Contributed to team effort by accomplishing related duties as needed.

Accepted assignments with an open, cooperative, positive, and team-oriented attitude.

Receptionist – Birch Square Association, Fort Lauderdale, FL

03/2019 – 08/2024

Responsible for the security and wellbeing of elderly patients while attending the aftercare program.

Assisted with the coordination of the activities of a group of elderly for short periods of time throughout the day.

Assisted with the outdoor supervision of the elderly, providing a healthy and safe environment.

Performed other responsibilities under the direction of staff members.

Customer Service Representative/wfh – AT&T Call center, Sunrise, Fl

09/2024 – Present

Handle customer inquiries and complaints by phone

Resolve issues related to the cx service

Save all at&t products

Stay knowledgeable of all products

Build trust and report

Upsell

Trouble shoot basic problems and escalate to the proper person if needed

Education

Certificate – ATI Medical Billing and Coding

Certificate – Cosmology – Avanti Beauty School of Holllywood

May 2006

Diploma – Hallandale High School, Hallandale, FL

May 1995

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