Customer Service Medical Assistant

Tonia Dotson

**** **** ***** **. ****: 317-***-****

Unit #1212 Cell: 317-***-****

Indianapolis, IN 46254 e-mails: ************@*****.***

OBJECTIVE:

Responsible, reliable, energetic worker looking for a job with a fast-paced company with multiple chances to advance within, who excels in everything I do, and takes whatever I do very personal as if it was my own company, giving 110 percent of myself by going above and beyond the requirements of the position that I’m in. I do each assignment with great care and compassion and will fulfill every need of the company’s guidelines and regulations, able to work well with others as a great team player that can adapt to change if necessary, also someone who is able to multi-task more than one assignment at a time by contributing my skills and experience.

QUALIFICATIONS:

Experienced picker and packing, problem solving, meeting company’s obligated deadline, researching Microsoft word document and Excel training, certified on order picker and electric pallet jack, team lead and customer service experience, mail clerk and insert operator of setting up, and minor repairs of the Bell and Howell machine, Delivering and picking up mail for USPS, delivering mail to correct departments within the company. Ensuring all mail is sent to customers in a timely manner also experienced prepping mail to be scanned into the company’s systems. I also have experience in customer service of incoming and outgoing calls. Dedicated Medical Assistant with an accomplishment of providing quality, patient-centered care using my front and back-office skills.

Employment:

Roche Diagnostic Material Technician Indianapolis, IN

07/2018-current

Indiana Bureau Motor Vehicle Customer Service Representative Indianapolis, IN

04/2023-01/2025

GXO Logistics Material Handler Indianapolis, IN

02/2001- 04/current

EVS

01/2015- 07/2017 Environmental Services Indianapolis, IN

OHL Picking/Packing/Inventory Control Plainfield, IN

08/2013-06/2016

Federal Express Dangerous Goods Agent Indianapolis, IN

06/2007-9/2014

Military Career: PLL Clerk in the United States Army, Duties included but was not limited to ordering parts for 02/1989/03/1996 military vehicles and aircrafts, while budgeting $ 90,000.00 per quarter of the year.

Education: Medical Assistant Kaplan College Indianapolis, IN 12/2000-08/2001

H.S. Diploma Flint Northwestern High School Flint, Michigan 1988

Reference Available Upon Request

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