Data Entry Patient Registration

ELYSIA MARTINEZ

********.**********@*****.*** 920-***-**** Beloit, WI 53511

Dynamic Patient Registration Professional who excels in appointment scheduling and demonstrating accuracy and security of patient health information. Adept at data entry and fostering cross-functional collaboration, I consistently enhance customer satisfaction while maintaining strict adherence to HIPAA regulations. Committed to delivering exceptional service and training new team members effectively. Data entry

Customer service

Appointment scheduling

Electronic record management

Conflict resolution

Cross-functional collaboration

Patient registration

Computer literacy

Attention to detail

Multitasking capacity

Patient Registration Professional Community Health Systems, CHS - Beloit, WI 08/2024 - 04/2025 Scheduled appointments for patients using an electronic medical record system. Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.

Ensured all forms were completed accurately, including insurance information and other demographic data. Handled cash transactions accurately according to established procedures. Assisted in training new Patient Registration Specialists on various duties related to the job role. Maintained confidentiality of patient information at all times in compliance with HIPAA regulations. Entered data into the computerized registration system to update patient demographics records. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Worked with cross-functional teams to achieve goals. Health Care Customer Service Representative Hybrid State Collection Service - Beloit, WI 10/2023 - 08/2024 Makes and answers calls in the name of the client to resolve billing and payment issues, utilizing establish work queues, and call pools as necessary.

Resolved general questions regarding insurance.

Responds to requests for information by patient/account holders in a professional, thorough, and explainable manner.

Used approved scripts to de-escalate angry customers during telephone interactions. Collected payments and arranged for billing.

Managed time effectively to ensure tasks were completed on schedule and deadlines were met. Adhere to all FDCPA, FCRA, HIPPA and other applicable laws. Blackhawk Technical College Janesville, WI

Some College (No Degree): Human Resources Development 3.2 GPA

Summary

Skills

Experience

Education and Training

Additional Coursework in Medical Terminology

Additional Coursework in Customer Service Essentials Completed Excel and Word Documents Course

References available upon request.

References

Contact this candidate