Site Lead Strategic Business

Coty Bourquin

Aztec, NM ***** **********@*****.*** +1-505-***-****

Summary

Dynamic and results-driven professional with over 15 years of experience in telecommunications, general management, and operational leadership. Proven track record in managing complex projects, leading diverse teams, and driving business growth. Expert in telecommunications installation, maintenance, and troubleshooting, with a steadfast commitment to customer satisfaction and operational excellence. Combines technical proficiency with strategic business insight to deliver innovative solutions and achieve organizational success.

I am currently awaiting TS clearance.

Experience

Telecommunications Site Lead AllCom Global Services Inc. – Aztec, NM

December 2024 – April 2025

Acted as Site Lead for the Miramar Air Base project, overseeing OSP and ISP surveys for the Department of Defense and Marine Corps.

Installed and configured telecommunications systems for over 50 clients, ensuring seamless connectivity and peak performance.

Conducted proactive maintenance and troubleshooting, reducing system downtime by approximately 15%.

Diagnosed and resolved complex technical issues using advanced tools, minimizing service interruptions.

Kept meticulous records of installations, maintenance, and repairs for operational transparency and accountability.

Upheld safety protocols and industry best practices, fostering a secure work environment.

Lead Manager EGN Systems – Aztec, NM

January 2009 – December 2024

Directed a multidisciplinary team of engineers, technicians, and project managers in designing, deploying, and maintaining wireless and fiber optic communication systems for enterprise, residential, and government clients.

Managed end-to-end project lifecycles, delivering projects on time and within budget while achieving a 20% increase in client satisfaction through superior quality standards.

Spearheaded strategic network infrastructure expansion plans, optimizing resources and boosting operational efficiency by 15%.

Partnered with senior leadership to align technical initiatives with business goals, driving a 10% annual revenue increase.

Enhanced team performance through regular coaching and technical training, resulting in a 25% productivity improvement.

Fostered key client relationships, delivering solutions that increased repeat business by 30%.

Introduced advanced project tracking and diagnostic tools, reducing delivery timelines by 10%.

Maintained a 100% safety record by enforcing strict compliance with industry standards.

Led rapid response to large-scale network outages, minimizing downtime and ensuring continuity for clients across multiple sectors.

Analyzed performance data to implement system upgrades, improving network reliability by 15%.

General Manager J & A Deliveries Inc. – Farmington, NM

August 2011 – December 2024

Oversaw all operational and financial functions of a delivery service company, managing a team of 10 drivers and a 5-vehicle fleet.

Grew company revenue by 10% in the first year through strategic business development and exceptional customer service.

Secured advantageous vendor contracts, cutting operational costs by 5%.

Handled payroll, accounts payable/receivable, and financial reporting with precision and timeliness.

Managed banking relationships, insurance, and legal matters to ensure smooth business operations.

Skills

Technical Skills: Network Troubleshooting, Telecommunications Installation & Maintenance, Electrical Systems, System Configuration, Diagnostic Testing, Inventory Management

Management & Business Skills: Budgeting, Forecasting, Payroll Administration, Team Leadership, Vendor Negotiation, Contract Management, Financial Reporting, Operational Management

Customer Service & Communication Skills: Problem Solving, Client Relations, Communication (Written & Verbal), Conflict Resolution

Education

Network Engineering & Security

ITT Tech, 2002

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