Customer Service Store Manager

EVAN T. MORGAN

470-***-**** ****.******.***@*****.***

OBJECTIVE

Customer focused, clear and positive communicator with a strong work ethic and well-developed management, customer service, and leadership skills.

EXPERIENCE

Publix Supermarket, Duluth, GA 11/2017-2021

Grocery Replenishment Specialist

●Filling stock levels throughout the grocery store and constantly replenishing merchandise in assigned area

●Maintaining visually appealing and effective displays

●Performing periodic inventory when required

●Cleaning the store environment and removing expired merchandise from the shelves

●Answering customer questions and providing exceptional customer assistance during store hours.

McDonalds, Duluth, GA 05/2016-2021

Floor Supervisor

●Help the store manager with shift planning and overall store performance metrics.

●Monitor employee performance and compliance with McDonald’s corporate standards.

●Responsible for cash balancing at the end of shift including bank deposits

●Perform cashier duties when needed, product assistance and maintain a clean environment

●Process returns, refunds and exchanges and manage customer escalations

●Assist in the execution of corporate and local marketing promotions

●Manage store cleanliness and equipment maintenance.

Transcom, (remote) 03/2021-11/2023

T2 CSR

●Work efficiently to fulfill client and customer needs.

●Maintain a clean and positive workspace

●Ensure proper soft skills are put to use to maintain high customer satisfaction

●Work with company leadership to ensure compliance is met

●Represent client professionally to acquire new business

●Interpret and enforce company policies to assist junior staff, and also provide training and leadership materials for new staff

Concentrix (remote) Current role

CSR II

●Handle inbound calls

●Represent client to support member engagement and highlight policy benefits

●Maintain HIPAA guidelines to enforce privacy of health records

●Assist with billing details and claim processing

●Utilize skills and knowledge for B2B communications

EDUCATION

Duluth High School

Duluth, Georgia

Graduated May 2016

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