Customer Service Manager
Resume:
James Pribanic
Cleveland, OH *****
*************@*****.***
Highly dedicated and industrious professional with diverse experience spanning multiple industries, including professional driving, shipping and receiving, order selection and packing, janitorial duties, managerial roles, customer service, fleet administration, and service management. Demonstrated ability to quickly grasp new concepts and exceed job expectations, committed to contributing to company growth and success.
Work Experience
Custodial Worker/day porter
Summit Building Services, Inc.-Stow, OH
November 2023 to Present
1. Take direction from day time supervisors and managers for anything extra or emergent that needs to be done.
2. Work independently as cleaning two different library buildings daily. 3. Thoroughly clean buildings while customers are in buildings. While being cautious and courteous of the customers and staffing.
4. Helping the staff with particular cleaning needs and or set ups of their meeting rooms. 5. Knowledge of company app for clocking in and submitting supply needs. 6. Communicating via company app, text messages, phone calls or internal communication logs with managers, Supervisors, and fellow cleaners.
7. Knowledge of cleaning procedures and products.
Fleet Administrator & Service Manager
Great Lakes Petroleum Co-Warrensville Heights, OH
May 2022 to June 2023
1. I started as a Fleet Administrator, where my duties were to assist with the companies fleet of vehicles. 2. I would input orders from third party vendors to keep track of work done outside of the company shop. 3. I would update all in company work done. I updated vehicle information and kept track of maintenance requirements.
4. I ordered, picked up, received, and kept track of parts for in housework. 5. I then took on the dual role where I was asked to help manage the service department. 6. I was responsible for scheduling service technicians for daily duties. 7. Field calls and email requests from sales reps and customers. 8. Ordered supplies, kept track of inventory, and put supplies away. 9. I would also go out and assist technicians with issues at job sites. Transport Driver
EDS Service Solutions-Cleveland, OH
July 2021 to October 2021
1. Maintained ongoing communications with the Lead Supervisor in the operations center to keep teammates informed.
2. Picked up clients or vehicles and drove property to specified receiving agency or location. 3. Report any damage, found items, or problem with rental vehicles to my direct manager and the managers of our contract.
4. Maintained safe driving habits to protect property and general public on roadways. 5. Consulted with supervisors and those we were contracted to, to assess situations, determine appropriate solutions and make decisions.
Collections Driver
Republic Services-Cleveland, OH
January 2021 to June 2021
1. Attended daily safety sensitive meetings with co-workers and managers. 2. Inspected truck and did operational tests on all moving truck components prior to route. 3. Ran route and collected waste as predetermined by supervisors. 4. Picked up any additional waste as requested by customers while at their location. 5. Continuously was in contact with office personnel and dispatch for any changes or delays. 6. Followed DOT guidelines and practices.
7. Emptied trucks at dumpsites and cleaned trucks out at specified areas. 8. Helped out other routes upon completion of my route. 9. Worked both independently and with fellow co-workers to complete daily tasks. 10. Completed post trip inspection and end of day paperwork. Lead Transpor Driver
ABM Industries Inc-Cleveland, OH
July 2019 to October 2020
1. Maintained ongoing communications with the Lead Supervisor in the operations center to keep teammates informed.
2. Picked up clients or vehicles and drove property to specified receiving agency or location. 3. Report any damage, found items, or problem with rental vehicles to my direct manager and the managers of our contract.
4. Help the drivers I oversaw with any issues and properly direct them how to resolve the issues. 5. Properly trained any new drivers and made sure they were properly certified in all of our policies. 6. Filed injury and accident reports, and any other required forms or reports that were required. 7. Maintained safe driving habits to protect property and general public on roadways. 8. Consulted with supervisors and those we were contracted to, to assess situations, determine appropriate solutions and make decisions.
Assistant Manager (Janitorial)
Vocational Guidance Services-Cleveland, OH
November 2018 to July 2019
1. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
2. Helped organize schedules, work flow and shift coverage to meet expected business demands. 3. Delegated daily tasks to team members to optimize group productivity. 4. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. 5. Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
6. Worked with other managers, supervisors, employees, and our clients to properly get the job done. Bus Driver & Bus Monitor
First Student-Euclid, OH
June 2016 to April 2017
1. Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
2. Obeyed all DOT rules and regulations in addition to local laws and stipulations. 3. Transported passengers on predetermined routes while following local traffic regulations. 4. Operated navigation equipment and two-way radio while remaining focused on safety and efficiency. 5. Adhered to company determined schedules and routes to ensure timely arrivals and departures. 6. Maintained timely adherence to schedules and safety protocols. 7. Kept vehicles in good working order by maintaining fluid levels and reporting any major mechanical problems.
8. Helped assist my fellow drivers from time to time by being their monitor, to keep their bus safe and quiet during transportation.
Delivery Driver
Borden Dairy-Cleveland, OH
January 2016 to June 2016
1. Resolved customer complaints and adjusted orders. 2. Operated delivery vehicles 5 days per week, averaging 1500 miles on road and 150 customers served. 3. Navigated and operated a 48-foot truck to deliver 25 deliveries per day. 4. Located and selected merchandise to verify against delivery sheet specifications. 5. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
6. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
7. Completed daily pre-trip inspection checklist before first delivery. 8. Communicated with managers and supervisors for all issues and or their requests. Delivery Driver
The House of LaRose, Inc-Brecksville, OH
September 2006 to December 2011
1. Follow safety rules to keep a clean driving record with no accidents or incidents. 2. Responsible for all paperwork and monies that accompanied that paperwork for particular customers. 3. Knowledge of the handheld systems that we used to track inventory of the truck and to print all invoices.
4. Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
5. Interacted with customers pleasantly to meet needs and driver satisfaction. 6. Completed pre- and post-trip safety inspections to record and report any defects and malfunctions. 7. Delivered goods and services to customers on time and in excellent condition. Education
certificate of completion in Basic Education according to government mandated material
Hamrick Truck Driving School - Medina, OH
May 2006
diploma
R.B Chamberlin High School (Twinsburg High School) - Twinsburg, OH May 1997
Skills
• Communication skills
• Customer service
• Time management
• Microsoft word
• Leadership
• Microsoft excel
• Driving
• Delivery driver experience
• Driving
• Tractor-trailer
• Customer service
• Leadership
• Load balancing
• English
• Distribution center
• Warehouse experience
• Communication skills
• Order picker
• Shipping & receiving
• Materials handling
• Pallet jack
• Inventory control
• Organizational skills
• Warehouse management system
• RF scanner
• Order fulfillment
Certifications and Licenses
Ohio drivers license
October 2023 to October 2027
Is a commercial driver's license class A
CDL A
October 2023 to October 2027
Got my CDL in 2006. Have been keeping it current.
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