Customer Service Client Support
Resume:
Michael Bulludula
Email: *******.*********@*****.***
About me: I am a friendly, outgoing, and dedicated person who has ambition to succeed in any given environment. I have great customer service skills, as well as office and computer skills. I love to learn and am always ready for a challenge regardless of the situation. I get along great with others and can work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to a new employer.
Work Experience
ADP – Elk Grove Village September 2024 – 11/25/24 -
Associate Client Support Consultant
Utilized Salesforce to manage cases, tasks and client accounts
Utilized programs: RUN, TOPS, USMM tax system
Handling service calls to help clients process their payroll on time and in an accurate manner
Handling emails and keeping up with due projects, additional training as needed
Develop a goal of hitting 18-20 calls a month on average and having no outstanding or overdue cases
Thunderbird Metals LLC – Elk Grove Village May 2024 – June 2024
CS
Utilized Omega system to look up and process sales orders
Filed invoices every morning into correct correspondence
Made outbound calls to get in touch with customers and internal staff
Utilized SAP to monitor shipments, orders, tracking
Gained general knowledge on company products and part numbers through Salesforce company website
Siemens – Buffalo Grove, IL April 2023 – July 2023
Customer Resolution
Managed cases through salesforce
Utilized CS hub to navigate and organize
Utilized SAP to create/view PO’s and sales orders
Handled any inquiries via phone, email
Performed necessary tasks to ensure all orders and inquiries are taken care of in a timely manner
Answered incoming customer phone calls regarding any issue or inquiry
Utilized Salesforce to navigate through company links/info
Coordinated Claim Services – Northbrook, IL December 2019-February 2023
Insurance Claims Adjuster
•Entered customer data by utilizing C3 software service for claims
•Assisted customers with claims, troubleshooting issues, customer orders etc.
•Handled calls from customers regarding claims, orders/pricing inquiries
•Worked alongside managers to go over budgets, expenses, and customer needs
•Successfully processed claims and adjustments for customers
•Created/managed status reports for management
•Trained new employees on insurance claims, adjustments, pricing etc.
Partstown LLC - Addison, IL January 2016-August 2019
Order Entry/EDI Analyst
•Processed orders by utilizing Esker software, via phone/email/fax
•Utilized EDI software to detect backlog items to transfer into data relatable info to process orders
•Processed payments for orders over the phone and also made outbound calls to keep accounts current and get past due payments settled with customers
•Assisted customers with service-related issues/troubleshooting issues
•Successfully processed payments for customers regarding orders, invoices/tickets
•Successfully processed orders by utilizing EDI
Ticketsnow/Ticketmaster – Crystal Lake, IL March 2015-December 2016
Customer Service Representative
•Utilized the program - Event Inventory, to provide manual orders and tracking of all tickets sold.
•Actively sought brokers to place orders for clients
•Tracked billing and packages utilizing ERP systems through EIBO
•Created and managed all shipping labels through EIBO
•Handled incoming and outgoing calls to speak with customers regarding tickets for purchasing
•Participated in weekly Friday meetings to discuss team progress and improvements
XSport Fitness – Naperville, IL February 2013-Janauary 2015
Fitness/Sales Consultant
•Enrolled new members into purchasing new membership
•Sold Xsport fitness products and protein supplements
•Enrolled members in personal training sessions using PT planning board •
•Used PT planning board software to enter in leads and to make appointments for customers to meet with fitness trainers
•Worked juice bar, ringing up customers for products bought at the vending machine
•Monitored key card scanning from members as they walked in and booked tanning sessions based on customer appointment or reservation
Education
Bachelor of Computer Science – All India Institute of Science and Research (2016)
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