Human Resources Customer Service

Jessica Price

*** ******* ***** **, *********, AL 35072 256-***-**** ***********@*****.***

Professional Summary

Goal-oriented Human Resources Specialist with 7+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives with strong customer service experience.

Skills

File and records management

Recruitment

Meditech

Staff Suite

Organizational Development

Pre-Employment Screening

Microsoft Office (Word, Excel, PowerPoint)

Work History

Customer Service Representative, 3/24-8/24

Madix Inc

Customer service representative for the largest shelving and fixture manufacturer in the nation.

Work daily with customers to troubleshoot and solve any obstacles that may arise.

Communicate daily with customers via email and phone to ensure customer satisfaction.

Staffing Specialist, 7/22-2/24

Surge Staffing

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Completed human resources operational requirements by scheduling and assigning employees.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Claims Analyst, 12/21 to 8/22

Russell Medical Center

Process medical claims by verifying and updating information

Run primary and secondary credit reports on all accounts

Human Resources Recruiting Specialist, 8/13 to 3/21

Onin Staffing – Alexander City, AL

Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Completed human resource operational requirements by scheduling and assigning employees.

Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Bank Teller, 07/2011 to 07/2013

Mutual Savings Credit Union – Alexander City, AL

Upheld strict financial controls by keeping funds secure and accurately transferring money.

Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Pre-K Assistant Teacher, 02/2010 to 07/2011

Jacobs Ladder – Alexander City, AL

Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

Oversaw groups of 20+ students at school and off-site locations, maintaining optimal safety and security.

Document Imaging Clerk, 07/2006 to 12/2009

Aliant Bank – Alexander City, AL

Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Maintained strict data accuracy standards via multiple reviews of financial and mortgage files for presentation.

Created reports, correspondence and spreadsheets with Microsoft Office programs; avid in all Windows operating systems.

Education

Associate of Science: Human Resources Management, 08/2009

Central Alabama Community College - Alexander City, AL

Associate of Science: Human Resources Management, 12/2015

Auburn University of Montgomery - Montgomery, AL

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