Customer Service Administrative Support
Resume:
Dominique Rouse
***********@*****.***
Professional Summary
Compassionate and organized professional with a strong background in education, emergency communication, customer service, and administrative support. Skilled in assisting individuals of all ages, problem-solving in high-pressure situations, and maintaining accurate records. Dedicated to fostering a positive and inclusive learning environment for students. SKILLS
Crisis management and problem-solving abilities
Ability to multitask and work in fast-paced environments
Proficient in administrative and clerical tasks
Knowledge of child development and education
CPR and First Aid certified
EXPERIENCE
● Domi Doula – Childbirth Educator & Birth Doula, February 2019 – Present
Provided emotional and physical support to expecting parents throughout pregnancy and childbirth.
Educated families on childbirth, postpartum care, and infant development.
Developed strong relationships with diverse families, fostering trust and communication.
● Baltimore County Public Schools — Adult Assistant, March 2025 - Present
Provide instructional and behavioral support to students under the supervision of certified teachers, ensuring a safe and productive learning environment.
Assist in implementing individualized education plans (IEPs), 504 plans, and classroom accommodations for students with diverse learning needs.
Support classroom management through supervision, redirection, and positive reinforcement techniques.
Facilitate small group instruction, one-on-one academic assistance, and daily classroom activities to reinforce lesson objectives.
Monitor student progress and communicate observations to lead teachers and support staff.
Maintain confidentiality and adhere to all school policies and procedures, ensuring compliance with district and state education guidelines
● Baltimore County Government – Emergency Communication Technician, July 2019 – June 2024
Managed high-stress emergency calls, ensuring accurate communication and quick decision-making.
Assisted individuals in crisis by providing guidance, support, and emergency response coordination.
Maintained detailed records and documentation of emergency incidents.
● Priority One Automotive – Accounting Specialist, June 2017 – June 2019
Processed financial transactions and maintained accurate records.
• Assisted in administrative tasks, including data entry and customer service.
• Worked closely with internal teams to resolve
discrepancies and improve efficiency.
● Marriott Hotels – Front Desk Agent, May 2012 – April 2017
Provided exceptional customer service in a fast-paced hospitality environment.
Assisted guests with check-ins, reservations, and inquiries.
Handled administrative duties, including record-keeping and conflict resolution.
EDUCATION
Family Trees Lamaze Program, Virtual- Childbirth Education February 2024
Graceful Fusion Birth Doula, Washington, D.C.- Birth Doula February 2019
Morgan State University, Baltimore, MD- Accounting August 2010 - December 2014
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