Customer Service Retail Sales

Kinsey, AL ***** +1-786-***-**** *******@*****.***

TENECIA TURMON

PROFESSIONAL Authorized to work in the US for any employer SUMMARY

SKILLS ● Customer service

● Food service

● Cash Handling

● Training

● Team Member

● Retail

● Sales

● Retail Sales

● Merchandising

● English

● Cashiering

● Restaurant experience

● Stocking

● Cleaning

● Negotiation

● Assessments

Sales: Influence &

Negotiation

●

● October 2019

Persuading reluctant

customers to buy

products or services, and

influencing and

negotiating with

customers to meet sales

goals.

●

SALES REPRESENTATIVE 02/2022 to Current

Concentrix, Dothan, AL

WORK HISTORY

● Handling refill orders, credit cards, & client information.

● Increased sales by offering advice on purchases and promoting additional products.

● Achieved monthly sales goals by promoting product benefits and enrolling new clients.

● Retained excellent client satisfaction ratings through outstanding service delivery.

● Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

●

Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

●

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

●

Attended advanced training sessions and conferences to increase product knowledge and productivity.

●

● Cold-called leads and closed large number of new sales over several months. Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

●

Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

●

● Implemented brand marketing and sales campaigns.

● Exceeded goals for new accounts in single sales cycle.

● Expanded customer base and boosted profit within product line. CUSTOMER SERVICE REPRESENTATIVE 01/2022 to 02/2022 Teleperformance, Dothan, AL

CASHIER TRAINER 06/2021 to 11/2021

Walmart, Dothan, AL

CREW MEMBER 11/2020 to 06/2021

Dunkin' Donuts, Dothan, AL

Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

●

Sending SIM cards to addresses listed on file, handling payments, troubleshooting devices as well

●

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Answered constant flow of customer calls with minimal wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Responded to customer requests for products, services and company information.

● Provided primary customer support to internal and external customers.

● Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

●

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

●

● Cultivated customer loyalty, promoted repeat business and improved sales.

● Trained new employees by providing knowledge of specific store tasks, policies and goals. Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.

●

● Operated POS system to complete cash, credit and check transactions. Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.

●

Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.

●

Closing the store, Cashing out customers, providing customer service & making caffeinated or decaffeinated beverages

●

Provided excellent customer service by greeting customers and meeting quality expectations.

●

● Took orders, prepared meals and collected payments.

● Kept food preparation area, equipment and utensils clean and sanitary.

● Worked front counter, drive-thru and other areas.

● Worked well with teammates and accepted coaching from management team.

● Collaborated with team members to complete orders.

● Assisted other team members to achieve goals.

● Became familiar with products to answer questions and make suggestions. Prepared and cooked food orders for customers by noting customizations and portion sizes.

●

● Supported great dining and meal experiences for guests.

● Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures. RETAIL SALES ASSOCIATE 10/2020 to 01/2021

TJ Maxx, Dothan, AL

RETAIL SALES ASSOCIATE 03/2020 to 06/2020

Burlington Stores, Dothan, AL

● Accurately operated cash register to process customer payments.

● Kept kitchen, counter and dining areas cleaned and sanitized.

● Kept drawer balanced by accurately processing cash, credit and debit payments. Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

●

● Prepared products following restaurant, health, and safety standards and procedures. Recovering, processing returns, sign customers up for credit cards, handling money, & closing the store.

●

● Greeted customers and helped with product questions, selections and purchases.

● Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

●

● Maintained clean sales floor and straightened and faced merchandise.

● Stocked merchandise, clearly labeling items, and arranging according to size or color. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

●

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

●

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

●

● Answered questions about store policies and addressed customer concerns.

● Used POS system to process sales, returns, online orders and gift card activations.

● Informed customers of current store promotions to encourage additional sales purchases. Balanced and organized cash register by handling cash, counting change and storing coupons.

●

● Issued receipts and processed refunds, credits or exchanges.

● Folded and arranged merchandise in attractive displays to drive sales. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

●

Stocking & Restocking baby depot, cleaning baby depot, organizing & reorganizing baby depot

●

● Denubbing & Snubbing clothing & organizing the clothing.

● Greeted customers and helped with product questions, selections and purchases.

● Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

●

● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Maintained clean sales floor and straightened and faced merchandise. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

●

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

●

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

●

● Answered questions about store policies and addressed customer concerns. RETAIL SALES ASSOCIATE 12/2019 to 03/2020

Ross Dress For Less, Dothan, AL

CASHIER 07/2017 to 11/2019

McDonald's, Dothan, AL

SANDWICH ARTIST 05/2019 to 06/2019

Subway, Dothan, AL

● Used POS system to process sales, returns, online orders and gift card activations.

● Issued receipts and processed refunds, credits or exchanges.

● Folded and arranged merchandise in attractive displays to drive sales. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

●

● Worked closely with shift manager to solve problems and handle customer concerns. Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

●

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

●

● Supported efficient and timely replenishment of sales floor merchandise.

● Opened and closed store independently and prepared nightly bank drop for manager.

● Spoke to customers in native language to increase loyalty and establish relationships.

● Supported loss prevention goals by monitoring shopper behavior. Used consultative sales approach to understand customer needs and recommend relevant offerings.

●

Keeping my CPR high, taking go-backs, handling money, cashing out customers, & training new employees

●

● Maintained clean sales floor and straightened and faced merchandise. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

●

● Helped customers complete purchases, locate items and join reward programs.

● Greeted customers and helped with product questions, selections and purchases. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

●

● Used POS system to process sales, returns, online orders and gift card activations.

● Issued receipts and processed refunds, credits or exchanges.

● Worked closely with shift manager to solve problems and handle customer concerns. Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

●

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

●

● Spoke to customers in native language to increase loyalty and establish relationships.

● Supported loss prevention goals by monitoring shopper behavior. Taking Orders, Bagging food, Fixing customer complaints, Handling money, & Training new employees

●

● Greeted over Number patients per day.

● Used POS system to enter orders, process payments and issue receipts.

● Monitored self-checkout systems and provided assistance or intervention where required.

● Maintained current knowledge of store promotions and highlighted sales to customers.

● Making subs, pizzas, pretzels, & cookies

● Closing the store & Handling money.

● Executed sandwich artistry duties with very low occurrence of errors.

● Operated manual and electric appliances to peel, slice and trim food. Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

●

● Trained team members to prepare sandwiches and other items according to instructions.

● Greeted guests, promoted specials and took orders.

● Assisted customers in choosing menu items by providing food complementing information. Shared information with customers about menu items, preparation methods and ingredients.

●

Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.

●

Troy University, Troy, AL

Criminal Justice, Expected in 08/2024

Dothan High School

High School Diploma, 06/2020

EDUCATION

Contact this candidate