Customer Service Representative
Resume:
KATHLEEN M. GRUBBS
Fort Worth, Texas 76244
************@*****.***
CAREER OBJECTIVE
A CUSTOMER SERVICE position that requires detail oriented, dependable, knowledgeable, flexible and problem solving skills to contribute to profitability and increased market share.
Summary
Thirty plus years of customer service experience with companies such as Office Depot, Office Max, American Express, The Roomstore, Bank One, Target and Wal-Mart. Successful at increasing phone sales,taking care of disgruntled customers, and Building customer and vendor relationships.
Additional skills include:
Problem Solving Data Entry Receiving
Bank Services Inventory Control Order Entry
Accounts Receivable Accounts Payable Shipping
TECHNICAL SKILLS
40 WPM 10 KEY BY TOUCH
MICROSOFT WORD MICROSOFT EXCEL
MICROSOFT OUTLOOK POWERPOINT
INTERNET MULTIFUNCTION PRINTER
PROFESSIONAL EXPERIENCE
OCOP Express dba OAK CLIFF OFFICE SUPPLY,
DALLAS,TX 2008-2024
Customer Service Representative
Answer calls from customer regarding orders, pricing, availability of items, item details and delivery information. Enter orders via phone, fax and email.Contact vendors for product information, pricing, availability and delivery information. Get payment information from customer. Set up accounts for customers. Set up login and password for customer to order on the company's website.
HAVERTY'S FURNITURE, COPPELL,TX
2007-2008
Customer Service Representative
Answer calls from customers regarding their delivery schedule and service appointments. Verify delivery, service and contact information. Make notation in customer's account about delivery issues and information from service technicians. Transfer customer to sales representatives with questions about billing and pricing.
Received recognition from customers for resolving their problems in a timely manner.
Received recognition for Perfect Attendance
Williamson-Dickie MFG.,CO (Dickies Workwear)
FORT WORTH, TX 2005-2007
Customer Service Representative
Placing orders by phone, fax or email. Answering customer's questions and resolving issues for customers. Requesting returns for customers.
Received Perfect Attendance award several times in 2006
Received Acknowledgements for outstanding work
VIKING OFFICE PRODUCTS (subsidiary of Office Depot), SOUTHLAKE, TX 1997-2005
Customer Service Representative
Promoted from Order Entry to Customer Service
Also helped with entering fax and mail orders, Drop Ship and Imprint departments as needed. Highlighted accomplishments include:
Nominated for Employee of the Month Award out of over 100 employees for resolving customer services issues. Received recognition from customers for resolving their problems in a timely manner .
Received recognition for Perfect Attendance .
Appointed as Pilot team representative for highly successful "Integrity Resolved customer service issues and maintained customer retention by improving customer satisfaction .
ATC DALLAS, TX 1996-1997
Customer Service Representative — American Express Account
Received recognition for Perfect Attendance
Recognized for meeting call time standards
Awarded incentives for contests
Nominated for Employee of the month out of over 200 employees for resolving customer service issues .
OFFICE MAX, ARLINGTON, TX 1994-1996
Assistant Customer Service Manager
Promoted from Order Entry to Customer Service
Promoted from Customer Service to Assistant Customer Service Manager .
Recognized for Perfect Attendance
Received incentives for meeting call time standards
Awarded incentives for contests
Nominated for Employee of the month out of over 150 employees for resolving escalated customer services issues .
EDUCATION
High School Diploma Grand Prairie High School
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