Program Manager Customer Service
Resume:
Program Manager Michael Thompson
Local to Warren, OH and available for in-person interview with short notice
Summary:
* Knowledgeable, results driven Recruiting Manager conducting and interviewing potential applicants for service in the Army.
* Accomplished Leader that established trust and credibility with local officials within a 3-county area of operations. Established a relationship with teachers and administrators from 26 High schools and 2 colleges.
* Effective leadership for between 50 -100 soldiers and their family members; coach, counsel and mentor to achieve success in an ever-evolving market. Established enlistment packets and waiver packets for eligibility and suitability while maintaining exceptional customer service in a professional and courteous manner.
* Oversees Recruiting Non-Commissioned Officers weekly plans of required work ethic and ensures accomplishment of their plans. Maintains monthly counseling for development as leaders.
* Coordinates and facilitates community events to establish trust of the Army brand within the community
* Certified in Information Management and Security to ensure proper handling of secret and confidential material and the security of all personal information.
Maintains 100% accountability of all station equipment worth more than $350,000.
Maintained a professional atmosphere in workplace free from distractions. Zero tolerance for any problems resulting from EO or Sexual Harassment/ Assault.
Submitted timely Monthly statistical reporting to the Battalion Operations section.
Skills:
MS Office Suite 2016, Windows 10 Operating Systems, Recruiting Operations, Recruiting Operations Management
Education:
102 semester hrs towards Bachelor’s degree in Business Administration (Marketing), Post University
Experience:
Officer CVMA 12-3 (Combat Veterans Motorcycle Association) OCT 2021- Present
Chapter Secretary
Responsibilities:
Determine eligibility and process applications for approval from Board. 50 new members in a 12 month period.
Assistant Football Coach May 2021- present
Champion HS
Special Teams Coordinator/ Defensive Assistant Coach/ Head JV Coach
Station Commander; Warren, OH Aug 2021 – Present
Station Commander Warren Recruiting Station
Responsibilities: Directs and leads an Army Recruiting Station in an area covering 766 square miles with a population of 87,939:supervises 5 NCO’s and is responsible for their professional development, morale, health and welfare: accounts for and trains Future Soldiers awaiting entry onto Active Duty: Maintains relationships with 24 High Schools, 2 colleges, and influencers within the local community: implements and maintains a recruiting station management system to include the planning and execution of lead generation activities: maintains accountability and control of equipment valued at $100,000; responsible for meeting its assigned recruiting objectives. Mentor and develop junior recruiters to perform operational roles as recruiting NCO’s in Trumbull County.
Areas of special emphasis:
School recruiting program; Prospecting; Future Soldier Retention; Future Soldier Training Program; Safety; SHARP; EO; Occupational Physical Assessment Test
Station Commander: Fairview Heights, ILL
Station Commander Fairview Heights Recruiting Station July 2015- June 2019
Responsibilities:
Directs and leads an Army Recruiting Station in an area covering 864 square miles with a population of 133,269:supervises 9 NCO’s and is responsible for their professional development, morale, health and welfare: accounts for and trains Future Soldiers awaiting entry onto Active Duty: Maintains relationships with 14 High Schools, 2 colleges, and influencers within the local community: implements and maintains a recruiting station management system to include the planning and execution of lead generation activities: maintains accountability and control of equipment valued at $100,000; responsible for meeting its assigned recruiting objectives
MILITARY NCOERS/ references Available upon request
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