Customer Service Bilingual
Resume:
Sophia Perez-Garcia
Bilingual Customer Service
Oklahoma City, OK 73129
****************@*****.***
Professional Summary
Successful Bi-lingual Customer Service Rep. with over 10 + years of experience. 6+ years call center experience. 4+ years call center supervisor experience. Highly motivated employee with a genuine desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a genuinely kind and uplifting people person. I have excellent active listening skills and the ability to read the customers tone and tempo, so that I can successfully resolve the customers need in a timely manner. Authorized to work in the US for any employer
Work Experience
Laundry Attendant
Dj Ent Inc.-Oklahoma City, OK
July 2024 to November 2024
Bilingual Customer Service Representative
The Wonderful Company LLC-Oklahoma City, OK
November 2023 to July 2024
Assisted English and Spanish speaking customers with applications for membership as well as provided one call resolutions for customers questions about their membership. Bilingual Customer Service Representative
Caliber Financial/ WithU/American Web Loans-Red Rock, OK September 2022 to April 2023
Position: Data Entry/ Verification, assisted inbound callers with filling out loan applications over the phone. I explained and advised what documentation would be needed for the processing of the loan. And went over in detail the ins and outs of the terms of the loan. After 3 months of employment I was trained for Customer Service Rep, where I would take payments, review documents, and view possible fraud issues. Reason for leaving: Illness
Bilingual Medical Transport Representative (Remote) Modivcare/Sooner Ride-Oklahoma City, OK
May 2019 to September 2022
Position: Medical transport reservationist- I took inbound calls from members to set up medical transportation to and from medical appointments. I also made outbound calls to members and the transportation companies to follow up on any issues that may have occurred before, during or after the ride. Reason for leaving: A better paying opportunity. Bilingual Customer Service Representative/Supervisor MAXIMUS Inc./Sooner Care-Oklahoma City, OK
January 2013 to September 2018
AS A REPRESENTATIVE - assisted inbound callers with filling out applications for Sooner Care/Oklahoma Medicaid. As well as, assisted with billing questions, prior authorization inquiries, and explained needed documentation.
AS A SUPERVISOR - Successfully guided a provider team of approximately 18 -23 representatives on their daily tasks. I Also handled, escalations, employee timesheets, 2 weekly quality reviews for each person on my team. As well as, quarterly, semi quarterly and annual progress of employees for yearly raises. I also headed a biweekly team meeting to discuss changes in policies and procedures. As well as, feedback from my team about any issues they were experiencing and any suggestions about our monthly potluck. School Bus Driver
MOORE PUBLIC SCHOOLS-Moore, OK
August 2009 to May 2011
School Bus Driver : successfully transported students to and from school on a daily basis. In between routes worked in the school cafeteria where I assisted with prep/cook/serve/ clean up. General Office Clerk
dps printing-Edmond, OK
April 1997 to November 2008
Filing, data entry for acct rec and acct payable, receptionist, ground maintenance, trash clean up, housekeeping of office, maintained the flowerbeds and grounds around the building. School Bus Driver
EDMOND PUBLIC SCHOOLS-Edmond, OK
August 2002 to May 2003
SCHOOL BUS MONITOR AND CAFETERIA MONITOR.
Skills
• Research
• Windows (10+ years)
• Microsoft Excel (5 years)
• School bus driving
• Account management (10+ years)
• Microsoft Outlook (5 years)
• Order Entry (10+ years)
• Customer Service (10+ years)
• Communication Skills
• Bus driving
• Clerical Experience (10+ years)
• Microsoft Powerpoint (5 years)
• Phone Etiquette (6 years)
• Microsoft Word (5 years)
• English (10+ years)
• Administrative experience (4 years)
• Cold calling (8 years)
• Typing (10+ years)
• Help desk
• Microsoft Office (5 years)
• Medical terminology (10+ years)
• Computer Skills (10+ years)
• Computer Operation
• Spanish (10+ years)
• Data Entry (10+ years)
• Office management
Languages
• Spanish - Fluent
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