Customer Service Representative

Professional Summary

Skills

Work History

NAEANNA CHAMBERS

Statesville, NC 28677 704-***-**** *******************@*****.*** As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

• Data Entry • Customer Service

• Microsoft Office Suite • Customer Relations

• Active Listening • Computer Proficiency

• Technical Skills • Troubleshooting

• Written and Oral Communication • Training and Development

• Navigational Skills • Customer Support

Work From Home Customer Service Representative Jul 2022 - Mar 2025 Kelly Services

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services and company information.

• Provided primary customer support to internal and external customers. Work From Home Customer Service Representative Jun 2020 - Jul 2022 Qualfon

• Enhanced customer satisfaction by resolving complex issues promptly and professionally.

• Reduced call resolution time through efficient problem-solving and communication skills.

• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.

• Achieved high-quality service by adhering to company policies and procedures during each interaction. Maintained a thorough knowledge of products and services to provide accurate information to customers.

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Education

Assisted team members in improving their performance through constructive feedback and sharing best practices.

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Customer Service Representative May 2019 - Jun 2020 Connexus Technology

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. May 2017

Statesville, NC

High School Diploma

Statesville High School

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