Data Entry Customer Service

Wandler Owens

**.*************@*****.*** 470-***-**** Powder Springs, GA

OBJECTIVE

Excitedly seeking a role as a Customer Service Data Entry professional to leverage strong data entry accuracy and effective communication skills. Proven track record in delivering exceptional customer service and handling complex data tasks makes an excellent fit for this position. WORK EXPERIENCE

Allied Universal Marietta, GA

Security Professional Feb 2023 - May 2024

• Deliver exceptional customer service through handling inbound and outbound communications.

• Collaborate with team members to assess patient eligibility for financial assistance.

• Demonstrate effective communication with patients and their representatives to address inquiries.

• Operate independently and contribute positively within a team setting, maintaining professional accountability. Value Village Atlanta, GA

Manager Jan 2023 - Feb 2023

• Managed daily operations, including staffing, training, and merchandise quality, to ensure alignment with organizational goals.

• Supervised and coordinated a large team, focusing on task prioritization and performance monitoring to maintain operational efficiency.

• Addressed customer inquiries and complaints promptly, promoting a high standard of customer service through staff training.

Garda Security/Allied Universal Lithia Springs, GA Account Manager Loss Prevention Jul 2021 - Nov 2022

• Collaborated with clients in monthly meetings to develop new policies and align security team performance with client expectations.

• Managed a team of over 10 staff members, overseeing scheduling, payroll, compliance data entry, and training to maintain high-quality security services.

• Maintained budget hours, processed weekly payroll and invoices, and reconciled attendance reports to ensure compliance with Service Level Agreements.

Allied Universal Lithia Springs, GA

Shift Supervisor Mar 2017 - Jul 2021

• Supervised security operations, ensuring adherence to company policies and procedures to maintain a safe environment for clients and staff.

• Managed compliance and Service Level Agreement (SLA) metrics for assigned shifts.

• Reported opportunities for improvement, disciplinary actions, and progress of operational events to management.

• Compiled and submitted investigatory reports.

Paxis Group/Construction Co. Smyrna, GA

Data Entry Clerk May 2016 - Jul 2016

• Ensured accurate and efficient data entry and record-keeping through the upload and photographic documentation of contracts.

• Facilitated communication between the owner, contractors, and subcontractors during bid processes.

• Provided customer service support by managing phone inquiries and responding to emails. Professional Contract Services, Inc Lawton, OK

Service Order Dispatcher Sep 2011 - Jun 2015

• Managed the dispatching of service orders, facilitating timely communication between customers and technicians.

• Organized and maintained electronic filing systems, streamlining workflow and improving information retrieval.

• Drafted and distributed routine correspondence, contributing to efficient office operations. Terra Health Military Center, Ft. Sill Lawton, OK

Medical Data Entry Clerk/Processing Assistant May 2004 - Sep 2011

• Processed medical billing claims and inputted data accurately, ensuring efficient handling of deployment documentation.

• Pre-registered and scheduled moderately complex medical procedures, coordinating resources to facilitate patient services.

• Managed databases to document patient interactions and retrieve critical information, supporting front-line operations.

EDUCATION

Stephen Decatur High School

Diploma

Decatur, IL

Jun 1986

CERTIFICATIONS

Security Guard Certification, Allied Universal 2018 CPR, AED & First Aid for Adult 2018

SKILLS

Organizational Skills • Effective Communication Skills • Team Leadership • Creative Problem Solving • Analytical Skills • Excellent Customer Service Skills • Self-Motivated • Proficiency in Microsoft Office • Data Entry Accuracy • Attention to Detail • Time Management

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