Human Resources Employee Relations
Resume:
Yolanda McGee
Charlotte, NC *****
**************@*****.***
Professional Summary
Strategic and results-driven Senior Human Resources Business Partner with deep expertise in employee relations, talent management, change management, legal compliance, and teammate engagement across distributed locations. Proven ability to deliver comprehensive HR service delivery, partner with senior leadership, and execute HR strategies aligned with business goals. Adept at managing complex investigations, driving performance management initiatives, and developing proactive talent plans that align with organizational culture and objectives.
Professional Experience
Amazon Senior Human Resources Business Partner September 2018 – October 2024
Served as a key business advisor to leadership across multiple sites, aligning HR strategies with organizational objectives.
Executed a full range of HR services including employee relations, policy guidance, legal compliance, HR training, investigations, compensation support, and teammate engagement.
Supported high-performing teams across multiple locations, including remote and on-site facilities.
Partnered with centers of excellence to deliver HR solutions that integrated with business operations.
Conducted regular site visits, facilitated employee engagement meetings, and led training sessions to improve performance and reinforce company culture.
Investigated and resolved complex employee relations matters, including EEOC and NLRB complaints, harassment claims, and performance issues.
Drove succession planning and leadership development initiatives by analyzing workforce data, identifying talent gaps, and recommending development strategies.
Ensured compliance with labor laws, internal policies, and risk mitigation strategies through collaboration with legal and compliance teams.
Delivered strategic insight to support organizational restructuring and change management programs.
SunTrust Mortgage Mortgage Loan Officer March 2016 – September 2018
Managed a high-volume portfolio, consistently closing over $10 million in home loans per month.
Delivered expert financial guidance on mortgage products while ensuring regulatory compliance.
Led training initiatives and team meetings to enhance sales effectiveness and compliance.
Branch Banking & Trust (BB&T) Mortgage Loan Officer July 2015 – April 2016
Promoted mortgage loan solutions while ensuring compliance with internal and external regulations.
Supported clients through the full loan process with personalized service.
Bank of America Mortgage Loan Officer March 2011 – June 2015
Originated and processed a diverse portfolio of mortgage loans with a focus on accuracy and compliance.
Facilitated communication between underwriting, processing, and clients.
Bank of America Customer Relationship Manager March 2011 – March 2013
Managed a portfolio of delinquent accounts, offering solutions such as modifications and forbearance.
Provided education and alternatives to foreclosure for distressed clients.
Core Competencies
Strategic HR Partnership & Business Acumen
Employee Relations & Conflict Resolution
Legal Compliance & Risk Mitigation
Change Management & Organizational Development
Talent Acquisition & Succession Planning
Workforce Data Analysis & HR Metrics
Training, Development & Engagement
Policy Interpretation & HR Service Delivery
Multi-location HR Operations
Technical Skills
HRIS: PeopleSoft, ADP, Kronos, and applicant tracking systems
Proficient in Microsoft Office Suite
Strong knowledge of employment law and compliance frameworks
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