Customer Service Support Specialist

KAELEY WOLF

Tonawanda, NY ***** 716-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Proven track record in enhancing customer relationships and license management at Ingram Micro. Skilled in problem-solving and customer service, I spearheaded successful license renewals and developed training materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Customer Service Problem-solving abilities

License Management Keyboarding Skills

Communication Skills

WORK HISTORY

Sales Support Specialist, 07/2024 - Current

Ingram Micro – Williamsville, NY

o Customer Assistance: Addressing customer complaints and questions to maintain satisfaction. o Order Processing: Ensuring orders are processed accurately and on time. o Sales Coordination: Scheduling meetings and appointments for the sales team. o Data Management: Maintaining databases of sales leads and tracking orders. o Administrative Support: Handling paperwork, reports, and other clerical duties. o Sales Strategy Contribution: Assisting in analyzing sales trends and suggesting improvements. Licensing Specialist, 11/2021 – 07/2024

Ingram Micro – Williamsville, NY

o Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.

o Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.

o Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.

o Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.

Customer Development Representative, 09/2020 - 10/2021 Fuccillo Toyota Of Grand Island – Grand Island, NY o Used latest information systems and business analytical tools to support decision-making. o Conducted central and regional negotiations, business reviews and follow-up with regional and divisional representatives.

o Built relationships with customers and community to promote long term business growth Customer Development Representative, 03/2018 - 09/2020 Northtown Automotive – Amherst, NY

o Developed and implemented customer service policies and procedures. o Leveraged extensive product knowledge to upsell complementary offerings, increasing average order value per transaction substantially over time.

o Developed long-term client relationships through consistent follow-ups and personalized solutions. Supervisor, 02/2016 - 02/2018

Tim Hortons Cafe & Bake Shop – Amherst, NY

o Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. o Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

o Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. EDUCATION

High School Diploma

Kenmore East Senior High School - Tonawanda, NY

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