Customer Service Medical Billing

KATINA SINGLETON

************@*****.*** 281-***-**** Houston TX.

OBJECTIVE

Dynamic service professional seeking a remote leadership role where I can foster a productive work environment while championing innovative ideas that drive company success. Committed to achieving customer service goals through proactive communication, promptly addressing team and project.

SKILLS & ABILITIES

Proficient in EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs, and authorizations/referrals. Strong background in call performance analysis, statistical reporting, and performance evaluations. Proficient in Epic systems processing. Allow agents to make decisions within their roles. Trusting them to handle situations can boost their confidence and encourage independent thinking.

EXPERIENCE & EDUCATION

06/2017 -Present

Team Lead, Acclara/R1

Managed inbound and outbound calls for medical billing and collections. Oversee daily operations, including staff scheduling and training, to ensure efficient department functioning. Maintain professional communication with physicians, insurance companies, and patients, enhancing collaboration and service quality. Conduct thorough account analysis and quality reviews, driving. Process improvements and resolving patient account issues.

04/2013 -05/2017

Customer service representative L2, PFS

Processed inbound and outbound calls for medical billing and collections, ensuring accurate processing of Medicare, Medicaid, and commercial insurance claims. Assisted in special projects to enhance operational efficiency and customer satisfaction.

Currently enrolled- University of Phoenix