Human Resources Customer Service

Britany Hill

************@*****.*** 513-***-****

SKILLS

Insurance; Life and Health, Customer Service, Sales, Filling, Claims, Scheduling, Human Resources, STNA

PROFESSIONAL EXPERIENCE

Ameritas Investment Corporation June 2023-April 2025 Team Training Coordinator

This role is responsible for ensuring that clients receive high-quality service, support, and product satisfaction, resolving any issues or concerns promptly, and fostering long-term business relationships.

Provide reports on client satisfaction, service metrics, and other key performance indicators (KPIs).

Strong analytical and troubleshooting abilities to address client issues promptly and effectively.

Blue Cross Blue Shield Association (BCBS) Aug. 2020- May2023

Implementation Coordinator Senior & Licensed Health Plan Advisor

● Provide customers with counseling and educating them on products offered

● Partner with underwriting teams to provide alternative plan options to facilitate enrollment when the selected plan is not available, due to rate ups etc.

● Follow up on retention leads through outbound communication via phone or in writing.

Good Samaritan Health Solutions (GSHS) Oct. 2018 - March 2020

HR Assistant & STNA

● Assists with direct patient care under the supervision of the RN or other medical professionals.

●Provide patients with help walking, exercising, and moving in and out of bed

●Position, feed, bathe, dress and assist patients with grooming and other tasks

●Assisting in maintaining a safe and healthy environment

Aquarius Staffing Cincinnati OH. Feb. 2015 – Oct. 2018

Human Resources/ Talent Acquisition Specialist

●Facilitates the development and implementation of the overall attraction strategy for locations within a designated geographic area

●Provides consultative direction and support for strategic partners.

●Ability to work individually and within a team environment, including virtual team members to meet firm deadlines

●Maximizes the ATS for job board integration, position management, candidate metrics, candidate movement and works with locations to ensure candidates are being screened in a timely manner.

Comfort Care Home Care LLC. West Chester OH. Jan. 2012 - Feb 2015

Human Resources Coordinator

●Maintains office services by organizing office operations and procedures

●Prepares payroll, controls correspondence, and filing systems, reviews and approves supply requisitions

●Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

●Maintains office efficiency by planning and implementing office systems, layouts, and GOLDEN LIVING, Frankfort, KY Feb 2010 – Jun 2012

State Tested Nurse Aide

● Assist residents with activities of daily living including bathing, hygiene, grooming, dressing, toileting, dining, transfers, mobility and ambulation.

● Admission, transfer and discharge functions as assigned by the supervisor.

● Follow established policies and procedures concerning infection control and exposure to blood/ body fluids.

VECTOR MARKETING, Liberty Township, OH Jul 2009 –Feb 2010

Customer Service/ Sales Rep

● Presenting Cutco products for sale directly to the consumer, through preset appointments.

● Filling and submitting customer orders.

● Scheduling appointments.

PIZZA HUT, Cincinnati, OH Mar 2006 – Aug 2009

Assistant Manager

● Being a role model to your Shift Managers and Team Members - motivating them and rewarding them and getting them to work together as one big happy team.

● Assist in managing the smooth operation of the restaurant and share responsibility for achieving customer, profit, sales and employee performance goals.

● Would allocate shift duties, ensure everyone follows all safety procedures and assist with the development and training of the team.

EDUCATION

Kentucky State University Frankfort, KY, May 2014

North College Hill High School, Cincinnati, OH, May 2008

CERTIFICATES

Insurance: Life, Health, Accidental Death & Disability NPN# 17312218

State Tested Nurse Aide: Ohio, Kentucky, & Indiana

REFERENCES

*Will be provided upon request*

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