Supply Chain Customer Service
Resume:
Vicki Fraser
Summary
Logistics professional with extensive experience in end-to-end operations, customer service, and transportation management. Proven track record of optimizing supply chain efficiency and enhancing customer satisfaction. Skilled in negotiating contracts and implementing strategic solutions. Seeking to leverage expertise in logistics to drive operational excellence.
Experience
TNT Sound, Inc. - Executive Secretary
Horn Lake, MS • 03/2024 - Current
• Manage the processing of executive invoices per set guidelines and perform diligent review and authentication of employee timesheets to facilitate monthly payroll procedures.
• Maintain filing system for all documents related to executive activities.
• Review incoming correspondence; distribute materials accordingly.
• Assist with special projects as needed; provide input on project plans when requested.
• Greet and direct visitors, answer phone calls, and provide general administrative support.
• Manage calendar of appointments for executives; scheduled appointments with internal and external contacts.
Family Leave of Absence - Provided Elder Care/Support to Aging Parents
Horn Lake, MS • 05/2023 - 03/2024
• Provided support to parents in securing a real estate agent, finalizing asset liquidation, and facilitating the negotiation of their out-of-state home sale.
• Supported parents by coordinating the search for temporary housing and arranging the transfer of medical, vision, dental, and pharmaceutical services to local providers.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Drove parents to doctors' appointments and social outings.
• Responsible for coordinating transportation to ensure convenient visits and smooth transition into chosen assisted living facility.
• Coordinated medication management for parents, supporting care staff in meeting dosage and scheduling needs.
Roar Logistics - Inbound Customer Account Manager (Remote)
Chicago, IL • 02/2022 - 03/2023
• Managed entire customer order process from shipper pickup to consignee delivery.
• Successfully communicated with customers to address transit delays and shared required billing and backup documents.
• Proactively managed all issues to maintain margin integrity and drive profitability.
Transplace - Inbound Customer Account Manager
Memphis, TN • 06/2021 - 02/2022
• Developed Standard Operating Procedures (SOP) to ensure adherence to customer requirements and consistent service quality during transitions.
• Accountable for monitoring and ensuring accuracy in billing processes for additional charges incurred during customer shipments by my team.
• Maintained up-to-date knowledge of industry trends, product updates, and company policies to offer informed assistance to customers.
Coyote Logistics, UPS - Operations Manager
Memphis, TN • 02/2018 - 06/2021
• Led a team of 8 representatives in the management of contract freight for Enterprise and Key accounts.
• Developed and implemented customized processes to enhance shipment planning and execution according to customer requirements.
• Maximized margins and ensured profitability by negotiating rates and contracts with customers and carriers.
Coyote Logistics, UPS - Intermodal Training & Development/Operations Lead
Memphis, TN • 05/2015 - 02/2018
• Presented an overview of intermodal transportation, encompassing its definition, primary components (rail, trucking, ocean freight), and associated advantages.
• Communicated the significance of intermodal transportation for supply chain efficiency in the logistics industry.
• Educated staff on the strategic planning and optimization of intermodal transportation routes, taking into account variables like distance, transit times, and cost-effectiveness.
• Achieved critical account integrity and volume targets for key accounts, such as ACH Foods and International Paper, while maintaining a 99.5% on-time performance (OTP).
• Worked collaboratively with customers, planners, operations teams, and facilities to develop strategic plans that optimized OTP of customer deliveries and met contract requirements.
• Developed and implemented SOPs for efficient and effective customer account management.
References
References available upon request.
Contact
********@*******.***
Horn Lake, MS 38637
Skills
Teamwork
Collaboration
Innovation
Project Management
Customer Service
Interpersonal Skills
Problem Solving
Time Management
Adaptability
Cost Management
Education
High School Diploma
Sheffield High School
Memphis, TN • 05/1982
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