Customer Service Representative
Resume:
Margie Griffith
Hattiesburg, MS *****
*************@*****.***
OBJECTIVE
Dedicated customer service representative with over 20 years of customer service
skills, looking to continue to help within customer service in all aspects.
EXPERIENCE
Assistant Manager
WARD’S
January 2025 to Present
●Assist customers with placing orders
●Handling cash register duties
●Provide great customer service
●Assist with cooking and serving
●Assign schedules
●Cleaning
●Inventory and Stocking
CSR - Customer Service Representative
MAXIMUS FEDERAL SERVICE-Hattiesburg, MS
July 2021 to December 2024
●Assisted callers with healthcare questions
●Answered 50+ calls a day
●Handled supervisor escalated calls
●Kept records of customer complaints
●Call Center Experience
Manager
Ramco oil-Hattiesburg, MS
July 2014 to January 2016
●Assisted customers with finding products
●Handle cash register duties
●Assigned schedules
●Assisted with payroll
●Inventory and stocking
●Cleaning
Education
Associate in Basic
Peace - Hattiesburg, MS
March 2001 to September 2003
Basic
Prentiss Senior High School - Prentiss, MS
August 1994 to May 1998
High school or equivalent
SKILLS
GREAT COMMUNICATION SKILLS
MULTI-TASKING SKILLS
TYPING SKILLS (50+ WPM)
MICROSOFT OFFICE
AVAYA
CONFLICT RESOLUTION
REAL TIME ADHERENCE
WORKFORCE MANAGEMENT
COMPUTER SOFTWARE
AMAZON WORKSPACE
TIME MANAGEMENT
WORK FROM HOME
CASH REGISTER
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