Customer Service Medical Records
Resume:
Val Scott
Customer Service Rep
Mesa, AZ *****
**.************@*****.***
To obtain a challenging and rewarding position as a multi-skilled person in a strong organization that can benefit from my clinical and administrative abilities while benefiting from new challenges which will enhance my career.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver
Private Duty PRN - Eloy, AZ
July 2014 to Present
Responsibilities
assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with
Skills Used
customer service, data entry, listening and empathy Cleaner (part-time)
PRESTIGE JANITORIAL SERVICES - Scottsdale, AZ
April 2019 to April 2021
Clean medical buildings at night.
Medical Records Team Leader
BACTES Imaging Solutions - Mesa, AZ
March 2016 to June 2019
Supported a team of three processing electronic medical records. Ran daily report, inputting data into excel spreadsheets, also communicating with clients via phone and email and in person. Electronic medical records system to use were epic, centricity, meditech, chartmaxx. From time to time i would travel to the different hospital's to copy paper charts and pick up images that have been requested to be put on a CD.
Escalation Specialist
Venicom, Inc - Scottsdale, AZ
June 2015 to March 2016
Taking escalated calls from customers whom have issues with the cell phone orders place via the field reps. On the phone, via email. Updated order status in the system daily via excel spreadsheets Quality Assurance
ECS - Phoenix, AZ
August 2014 to June 2015
Responsibilities
Review patients charts before they are sent to the insurance companies. Skills Used
Computer, attention to detail, accuracy..
Caregiver
Aline Inc - Dallas, TX
March 2014 to July 2014
Responsibilities
assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.
Skills Used
customer service, data entry, listening and empathy Caregiver
nurse unlimited - Irving, TX
March 2013 to July 2014
assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.
Caregiver
PrivateClient - Dallas, TX
February 2013 to July 2013
Responsibilities
assisting clients with the day today needs such as cooking,cleaning, shopping, and anything else that the client may need assistance with.
Lease Coordinator
SmartLink - Frisco, TX
April 2012 to February 2013
Review lease agreements for accuracy Process leases internally for market execution and return to the LL Produce safety copies of the partially executed leases and track agreements Ensure all supporting documentation accompanies the lease at the time of lease submission Create files and file agreements Send completed leases to corporate Scan completed leases and send to Property management and Insite team for uploading.
Team Lead
HMS - Irving, TX
August 2009 to April 2012
Leading a team of ten helping them understand Medicare and Medicaid policies along with the different commercial policies. Making daily assignment and training on various websites. Also, training of new leads. Running hourly and daily reports, and updating the monthly tracker. Education
Winfree Academy - Richardson, TX
May 2006
Skills
• Medical Records
• Billing
• Epic
• EMR
• Scheduling
• Customer Service
• Property Management
• Medical Billing
• Caregiving
• Computer literacy
• Specimen collection / processing
• English
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Electronic health records: Best practices — Proficient June 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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