Customer Service Representative
Resume:
Tanisha Wills
Stone Mountain, GA *****
***********@*****.***
Work Experience
Customer Service Representative
ARS/Rescue Rooter-Norcross, GA
May 2022 to September 2024
Duties were included, but not limited to receiving inbound and outbound calls regarding residential, and also commercial HVAC and plumbing needs updating Excel sheets with part inventory and current payment history also assisting with dispatching building the board to assist with the technicians routes throughout the day
Benefits Advocate
BeneLynk-Houston, TX
February 2021 to April 2022
• Answered department telephone calls and politely provided information and assistance.
• Identified insurance payer sources and verified insurance coverage.
• Provided patients with required paperwork and verified information for records.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously.
• Documented key points of customer interactions on digital database. Loan Processor
Cash Factory USA-Las Vegas, NV
January 2019 to March 2020
• Processed loan requests for new and renewal loans using prescribed procedures and software.
• Reviewed loan documents for completion and accuracy prior to delivery to branch location.
• Managed pipeline to process transactions according to service level agreements.
• Performed initial review of loan approval using information available on loan processing software system and credit file.
Customer Sevice Representative
Pioneer Military Loans-Las Vegas, NV
March 2018 to January 2019
• Connected with prospective, new and established customers to assess and determine individual needs.
• Answered inbound calls to greet and assist customers with various needs and questions.
• Completed paperwork for orders and new service actions.
• Built strong knowledge of product line to assist customers in selecting products.
• Returned customer calls and responded to inquiries and complaints.
• Documented detailed notes in CRM system to track customer interactions. Floor Supervisor
Alorica-Las Vegas, NV
February 2015 to February 2018
Answered inbound calls to greet and assist customers with various needs and questions.
• Engaged with customers to understand needs, resolve issues and answer product questions.
• Managed time by prioritizing workload and juggling multiple tasks simultaneously.
• Met and exceeded daily service quality and performance goals.
• Investigated product concerns and communicated with departments to understand customer issues.
• De-escalated customer complaints using specialized communication techniques. Education
College Degree in Business Office Administration
United Education Institute - San Bernardino, CA
Skills
• Supervising experience
• Customer support
• HIPAA
• Medical billing
• Medical scheduling
• Order entry
• Customer service
• Sales
Certifications and Licenses
Driver's License
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