Customer Service Production Worker

Ashley Silver

+1-252-***-**** ***************@*****.*** Enfield, NC 27823

SUMMARY

Hardworking professional with proven relationship-building skills in fast-paced environments. Strives to meet customers needs, drive satisfaction and promote long-term loyalty. SKILLS

• Leadership

• Scanning

• Packing

• Assembly Line

• Sales

• Host/Hostess

• Microsoft Office

• Retail

• Cashiering

• Customer Service

• Time Management

• Excel

• Warehouse Management

CERTIFICATIONS AND LICENSES

• Food Handler Certification

• Certified Quality Auditor

EXPERIENCE

Server/Hostess, Smith's Restaurant, January 2024-Current Red Oak, NC

• Satisfied customers by topping off drinks and offering condiments, napkins and other items.

• Upheld high standards of sanitation in accordance with health department regulations.

• Responded efficiently to guest inquiries and complaints in a professional manner.

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Assisted in training new servers.

Production Worker, The cheesecake factory, January 2023-January 2024 Battleboro, NC

• Maintained inventory of raw materials, tools, parts, supplies, and finished goods.

• Kept operations area neat and orderly to minimize obstacles.

• Communicated with team members regarding tasks assigned during shift.

• Worked effectively in team environments to make the workplace more productive. Team Member, QVC, January 2021-May 2022

Tarboro, NC

• Assisted newly hired team members by explaining company procedures and safety requirements.

• Maintained a clean and organized work area throughout shift.

• Looked for ways to go above and beyond job requirements.

• Participated in team meetings to discuss strategies for improvement.

• Monitored operations and reviewed records and metrics to understand company performance.

• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Cashier, Walmart, October 2013-July 2021

Roanoke Rapids, NC

• Trained new team members in cash register operation, stock procedures, and customer services.

• Checked personal identifications during alcohol and tobacco sales.

• Worked closely with front-end staff to assist customers.

• Maintained work area and kept cash drawer organized.

• Scanned merchandise using point-of-sale system for accurate purchase totals.

• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

• Scanned items and checked pricing on cash register for accuracy. Server/Cashier, Dunkin' Donuts, January 2013-November 2013 Halifax, NC

• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

• Stocked service areas with supplies during slow periods.

• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Implemented feedback from customers to improve service quality and menu offerings.

• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Production Worker, Reser's Fine Foods, January 2013-July 2013 Halifax, NC

• Set up and operated production equipment according to daily work orders and safety procedures.

• Moved items between machines, conveyors and transport equipment to meet production needs.

• Produced quality products by palletizing, packaging and assembling finished items.

• Reported any issues to supervisor immediately for resolution.

• Cleaned up work area at end of shift to maintain safe working environment. EDUCATION AND TRAINING

GED

South Bristol online, September 2012

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