Customer Service Credit Card
Resume:
Donna Caramela
Arlington Texas
*******@******.***
Work Experience
Collection Specialist
TWS - Dallas - Fort Worth, TX November 2019 to April 2025
B2B Collection
Invoicing past due bills
Handling incoming and outbound collection calls and Sales calls
TD Industries and NASA on the client list of customers. Small Business ownerS
Processing credit card payments.
Attending Sales events with staff
Assisting with AR department and billing.
Providing Exceptional Customer Service
Ordering Supplies
Customer Service issues
Collections Representative
TForce Final Mile - Dallas, TX March 2018 to October 2019
B2B Collection
Calling businesses regarding past due invoices and exceeding goals every month.
Handling incoming and outbound collection calls.
Processing credit card payments.
Assisting with AR department and billing.
Providing Exceptional Customer Service Skills
Collections Agent
GM Financial - Arlington, TX
March 2017 to February 2018
Collecting on past due auto loans.
Updating customers personal accounts
Set up repayment plan
Skip tracing accounts for Repo department
Collections Specialist
Sierra Auto Finance - Dallas, TX January 2016 to February 2017
•Thoroughly and professionally document all customer/collection contacts in the Company's operating system.
•Demonstrate the effective and appropriate use of available skip tracing tools - including controlling expense and compliance with collection and confidentiality regulations - to minimize locate skip accounts and minimize losses.
•Meet or exceed established daily, weekly and monthly performance objectives for delinquency, credit losses, collection calls and as otherwise established by management.
•Consult with the Collection Supervisor or more senior collectors to favorably resolve issues as needed
Collection Account Manager
GMAC Financial - Lewisville, TX
February 2012 to December 2015
•Thoroughly and professionally document all customer/collection contacts in the Company's operating system.
•Demonstrate the effective and appropriate use of available skip tracing tools - including controlling expense and compliance with collection and confidentiality regulations - to minimize locate skip accounts and minimize losses.
•Meet or exceed established daily, weekly and monthly performance objectives for delinquency, credit losses, collection calls and as otherwise established by management.
•Consult with the Collection Supervisor or more senior collectors to favorably resolve issues as needed
Collector 1
JP Morgan Chase - Lewisville, TX
March 2008 to January 2012
Collected on past due mortgage accounts
•Located and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action • Determined reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations
•Developed restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
Medical Collector
Healthcare Financial - Dallas, TX May 2000 to February 2008
Negotiated payment arrangement with patients past due medical bills. Update patient's demographics.
A/R Responsibilities and Appeal claims
Expert in EOB's reading and explaining reason for payment and non-payment of claims.
Collection of Self payers
Ten key skills assisted in payment posting and some Billing.
Knowledgeable of billing out claims and printing claims to be billed to insurance companies.
Meet and Exceed monthly goals every month.
A/R Responsibilities and Appeal claims
Expert in EOB's reading and explaining reason for payment and non-payment of claims.
Education
High school diploma in General
Greenville High School - Greenville, TX August 1987 to May 1988
Additional Information
SKILLS
•Collections (10+ years)
•credit (8 years)
•Customer Service (10+ years)
•RECEPTIONIST (1 year)
•RETAIL SALES (4 years)
•Call Center (10+ years)
•B2B Collector (9 years)
Skills
Customer Service Expert, 10 -key by touch, typing 30wpm Expert in Collections Focused and Self
Motivated. Exceeding
Monthly Goals every month.
Expert in Customer Service.
Expert in Negotiations
Expert in Skip Tracing
SAP
AS400
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