Data Entry Customer Service
Resume:
KD
Kristen Dorsett
Professional Summary
Organized and efficient data entry clerk with 5 years of experience in data organization. offering proficiency in Data Entry. Multi-talented in smoothly handling office administration support tasks. Excelled in administrative support, data entry accuracy, and fostering positive client relationships. Streamlined processes and improved team performance, demonstrating a quick learning ability and a professional, mature approach to challenges. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Work History
Original Pancakes House - Restaurant Hostess
South West Ranches
01/2025 - Current
Teleperformance /Bank of the Bahamas - Customer Service Representative
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
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Collected information from arriving customers to seat groups or place them on waitlist.
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Supported servers, food runners, and bussers with keeping dining area ready for every guest.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Prepared dining room for service by cleaning, organizing tables and placing table settings.
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Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
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Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
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Watched dining area staff to evaluate server loads and calculate accurate wait times.
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Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
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******************@*****.***
Fort Lauderdale, United States 33431
Bold Profile
Skills
● File Management
● Professional and mature
● Meticulous attention to detail
● Document Preparation
● Resourceful
● Administrative Support
● QuickBooks proficient
● Mail handling
● Strong Problem Solver
● Multi-Tasker
● Data Entry
● Multi-line phone proficiency
● Order Processing
● Deadline-oriented
● Fast Learner
Education
Mark A Turnquest Investment &
Consultant
The Bahamas
North Lauderdale
08/2024 - 11/2024
SEACOR ISLAND LINES - DAT ENTRY CLERK
DANIA BEACH
06/2024 - 07/2024
BRITTNEYS CLEANING SERVICE - Cleaner Supervisor
Pine Island, United States
01/2023 - 03/2024
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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Assisted in training new employees on data entry procedures, ensuring a seamless transition into the role.
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Increased overall efficiency within the office environment through innovative suggestions for process improvements related to data entry tasks.
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Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
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Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall office productivity.
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Completed daily assignments ahead of schedule while still maintaining high levels of accuracy and quality control checks.
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Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.
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● Completed data entry tasks with accuracy and efficiency.
● Managed and organized documents for data entry tasks.
● Used computer software to store and retrieve data.
● Assisted with developing data entry processes.
● Followed data entry protocols, rules and regulations. Implemented an ongoing training program that kept staff informed of the latest industry trends, techniques, and tools in commercial cleaning operations.
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Consistently met or exceeded performance targets by closely monitoring progress toward goals and adjusting tactics as needed.
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Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
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Certification: Microsoft Excel/ Quickbooks
Accounting
Microsoft Excel
Microsoft Office
Cyber Tech Career College
The Bahamas
Certification: Student Advisor
National Notary Association
FLORIDA
NOTARY SIGNING AGENT
Gold Coast Schools
Boca Raton, United States
Real Estste Asociate : Real Estate
Expected in 07/2027
Penn Foster College
Scottsdale, AZ
Associate Science Degree: Paralegal
Studies
01/2022
Hollywood Career Institute
Hollywood, United States
Certified Nursing Assistant
GEMZ & DREAMS LLC - Personal Assistant to the Owner Plantation, United States
02/2022 - 04/2023
ATLANTIS HOTEL, SUNDRIE STORE - BARTENDER/ HOSTESS PARADISE ISLAND, BAHAMAS
01/2021 - 02/2022
Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
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Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
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Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
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Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
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Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
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Developed comprehensive meeting agendas to streamline discussions for better decision-making outcomes.
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Strengthened client relationships through timely follow-ups and proactive problem solving.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
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Safeguarded sensitive information through meticulous maintenance of confidential files and records.
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Oversaw personal and professional calendars and coordinated appointments for future events.
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Maintained appropriate filing of personal and professional documentation.
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Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
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Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
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Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
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Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
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Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
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Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
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THE AIRPORT AUTHORITY - ADMINISTRATIVE
ASSISTANT/Receptionist Administrator
AIRPORT BAHAMAS
05/2019 - 02/2022
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
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Served high customer volumes during special events, nights, and weekends.
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Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
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Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
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Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
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Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
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Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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● Maintained inventory of office supplies and placed orders. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
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● Managed filing system, entered data and completed other clerical tasks.
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