Customer Support Service

Customer Support Coordinator

Porleen Ramon 281-***-**** ********@*******.***

Professional Summary

Highly organized and compassionate Customer Support Coordinator with over 15 years of experience in providing excellent customer service in healthcare settings. Skilled in managing patient inquiries, scheduling appointments, ensuring smooth communication between patients and medical teams, and offering personalized support to improve patient experiences. Known for maintaining professionalism, empathy, and efficiency while managing sensitive health-related concerns.

Core Competencies

● Patient Scheduling & Coordination

● Customer Service Excellence

● Health Information Management

● Medical Billing and Coding Basics

● HIPAA Compliance

● Appointment Reminders & Confirmations

● Insurance Verification

● Communication & Interpersonal Skills

● Data Entry & Management

● Multitasking & Time Management

Professional Experience

Customer Coordinator

A Healthcare Center, City, Florida June 2006 – November 2024

● Coordinate patient appointments, ensuring timely scheduling, confirmations, and reminders to reduce no-shows and optimize healthcare provider schedules.

● Serve as the primary point of contact for patients, addressing inquiries, resolving issues, and directing them to the appropriate department.

● Verify insurance information and communicate coverage details with patients to ensure proper billing and reimbursement.

● Assist in collecting patient demographic and medical history information, maintaining accurate and up-to-date patient records in the system.

● Ensure patient confidentiality by adhering to HIPAA regulations in all interactions and data handling.

● Provide support for new patient onboarding, helping patients navigate the healthcare system and understand their treatment options. Patient Service Representative

ABC Medical Group, St. Croix USVI September 1992– May 2006

● Answered patient calls and emails promptly, providing information about services, schedules, and medical procedures.

● Managed patient records, entering and updating information with accuracy and confidentiality.

● Assisted in resolving patient concerns, helping to improve patient satisfaction by offering clear communication and empathetic support.

● Scheduled and confirmed follow-up appointments, ensuring continuity of care for patients.

● Supported billing teams by verifying insurance information and assisting with patient payment processing.

Education Diploma

May 1990 of Graduation

Certifications

● CPR and First Aid Certified 12/5/2024—12/5/2026

● HIPAA Compliance Training 12/5/2024—12/5/2026

● Customer Service Excellence Certification 11/20/2024 Technical Skills

● Electronic Health Records (EHR) Systems

● Microsoft Office Suite (Word, Excel, PowerPoint)

● Medical Scheduling Software (e.g., Epic, Cerner, Athena health)

● Patient Management Systems

● Basic Medical Terminology

References

Available upon request.

This structure presents a comprehensive overview of relevant experience and skills. Feel free to adjust it according to your own experience and qualifications!

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