Operations Manager Urgent Care

CHRISTINE KENYON

** ****** **** ******, ** ***** 603-***-****

**********@*****.***

I have over 20 years’ experience in the healthcare industry. I have progressive leadership, management, making quality improvements through implementing new policies and procedures, and oversight. Strengths include analytical and complex problem-solving skills, highly detailed oriented with team building, and strong organizational skills. I set a clear vision for my team and organization.

Experience

2024- Present

Center Administrator, AFC Urgent Care

Manage up to 20 employees

Interview and select individuals for all positions

Maintain the centers work schedule and ensure proper staffing

Supervise, evaluate and discipline staff

Ensure staff compliance with company policies and procedures and state and federal rules and regulations

Communicate with staff and patients

Purchase supplies – Mckesson, Amazon etc.

Ensure employees are adequately trained to perform assigned duties

Monitor clinic activity and patient flow to ensure efficient and effective patient care

Investigate and resolve patient and staff complaints

Ensure maintenance and cleanliness of facility

Attend meetings with staff and corporation

2023 - 2024 Operations Manager, Rotech Healthcare, Inc. Global Organization

Manage 3 facilities

Implements all company policies and procedures Responsible for achieving active and potential referral accounts Maintains account record profiles on all referral sources Manages inventory to ensure levels are met and company assets are monitored and controlled Conducts morning meetings with Account Executives, CSR’s and PST’s

Order supplies

2018 - 2023 Site Director, Beth Israel Lahey Oversee 9 departments in two facilities Responsible for daily practice flow for 33 -35 employees Provide leadership to Providers, Clinical and Clerical staff Responsible for daily operations to both facilities – identifies and resolves operational problem/staff issues within the team

2015 – 2018 Practice Manager, Dartmouth Hitchcock Review and approve all vendor invoices Maintain staff schedule and payroll Monitors annual budget Responsible for daily operations for all three facilities Responsible for staff performance evaluation

2013 – 2015 Rehab Assistant, Genesis Regional Rehab Global Organization Organize and control daily activities for Area’s 11-19 Responsible for patient admissions and registration Report all issues and concerns for all facilities interact and build relationships with vendors Maintain and create annual goals

System Knowledge

Experity, E-Intake, Epic, E-Clinical, Meditech, Kinser, ADP, SAP, Kronos, People Soft, Microsoft Windows, Word, Excel, Teams, Power Point and Quality Edge

Education

Organizational Management – Daniel Webster College

Public Health – NH Institute completed the Primary Public Health for Public Health Practices

Contact this candidate