Service Representative Customer

Anthony Paradiso

Professional Experience:

United Healthcare Group - New York, NY

Contact Tracer Specialist-

July 2019 to Nov 2020

●Place phone calls to newly diagnosed patients and potentially exposed people.

●Follow a script when interviewing people.

●Ask questions that help someone remember who they've been in close contact with.

●Educate contacts on approved protocol to reduce the risk of spread.

●Collect and document necessary information into a CRM.

●Understand symptoms, infection periods and treatments.

●Protect patient privacy.

Adecco Staffing – New York, NY

Customer Service Representative

September 2017 – April 2019

●Responsible for handling inbound/outbound customer inquiries

●Provided up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers

●Provided quality assurance in support of site projects to remediate Data Integrity (DI) commitments

●Responsible for ensuring the accuracy of information entered into the electronic systems

●Examined documents relevant to pending litigation and company projects

Good Temps Staffing – New York, NY

Customer Service Representative

April 2014 – February 2017

●Effectively and professionally use soft skills to address customer questions and resolve concerns and objectives

●Met all targets for productivity, quality, attendance and compliance

●Ability to update database in an accurate and timely manner after each call

●Provided customers with a positive impression of self and organization through courteous, prompt and responsive resolution of customer inquiries

●Ability to deal with issues and discrepancies involving a few concrete variables in standardized situations

●Promoted additional services and communication channels to customers when necessary

New York Life Insurance Company – New York, NY

Agent

March 2013 – March 2014

●Created and implemented business and marketing plans

●Talk to individuals and families about their financial concerns and goals, Present potential solutions using a world class suite of products and services

●Demonstrated ability to gather, access and assimilate complex information and create customer focused solutions

●Able to perform quality control and prepare reports for management

●Excellent problem solving skills

Education:

American Public University School of Public Service and Health

B.S. Public Health Honors

Additional Information:

●Member, American Public Health Association, Alpha Chi Sigma and New York Road Runners Volunteer, Big Brothers/Big Sisters of New York, New York Cares, Catholic Charities of New York and Homeless Outreach Population Estimate (HOPE)

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