Anthony Paradiso
Professional Experience:
United Healthcare Group - New York, NY
Contact Tracer Specialist-
July 2019 to Nov 2020
●Place phone calls to newly diagnosed patients and potentially exposed people.
●Follow a script when interviewing people.
●Ask questions that help someone remember who they've been in close contact with.
●Educate contacts on approved protocol to reduce the risk of spread.
●Collect and document necessary information into a CRM.
●Understand symptoms, infection periods and treatments.
●Protect patient privacy.
Adecco Staffing – New York, NY
Customer Service Representative
September 2017 – April 2019
●Responsible for handling inbound/outbound customer inquiries
●Provided up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers
●Provided quality assurance in support of site projects to remediate Data Integrity (DI) commitments
●Responsible for ensuring the accuracy of information entered into the electronic systems
●Examined documents relevant to pending litigation and company projects
Good Temps Staffing – New York, NY
Customer Service Representative
April 2014 – February 2017
●Effectively and professionally use soft skills to address customer questions and resolve concerns and objectives
●Met all targets for productivity, quality, attendance and compliance
●Ability to update database in an accurate and timely manner after each call
●Provided customers with a positive impression of self and organization through courteous, prompt and responsive resolution of customer inquiries
●Ability to deal with issues and discrepancies involving a few concrete variables in standardized situations
●Promoted additional services and communication channels to customers when necessary
New York Life Insurance Company – New York, NY
Agent
March 2013 – March 2014
●Created and implemented business and marketing plans
●Talk to individuals and families about their financial concerns and goals, Present potential solutions using a world class suite of products and services
●Demonstrated ability to gather, access and assimilate complex information and create customer focused solutions
●Able to perform quality control and prepare reports for management
●Excellent problem solving skills
Education:
American Public University School of Public Service and Health
B.S. Public Health Honors
Additional Information:
●Member, American Public Health Association, Alpha Chi Sigma and New York Road Runners Volunteer, Big Brothers/Big Sisters of New York, New York Cares, Catholic Charities of New York and Homeless Outreach Population Estimate (HOPE)