Data Entry Administrative Support

KARLENE MAHARAJ

Wellington, FL ***** **************@*****.*** 374-***-**** linkedin.com/in/karlenehmaharaj Service-driven, versatile professional with 20+ years of multifaceted leadership experience honed by instituting pragmatic, critical thinking directions with attention to detail for institutional excellence. Highly analytical, seasoned individual with motivation to further career by capitalizing on competency in executive and administrative support, advancement and development operations, multi-level project coordination, and team development from inception to fruition.

A reputation for driving organizational growth, advocating for positive change, and transforming visionary ideas into actionable work while remaining ahead or conforming with industry trends, competitive market, and set best practices.

A track record of championing organizational culture through professionalism, accountability, and big-picture thinking.

A mastery of strategy development, budget maximization, cost reduction, resource utilization, and campaign planning.

An aptitude for capital fundraising, revenue forecasting, donor and prospect cultivation, and revenue maximization.

An expertise in data entry and recordkeeping, operational analysis, contract negotiation, and performance optimization.

A proficiency in system testing, continuous improvement, risk mitigation, quality assurance/control, and issue resolution.

A capacity to carry out duties within deadlines in changing environment using servant leadership skills, logical problem- solving skills, sound decision-making skills, good time management skills, great organizational skills, and firm work ethic.

A talent to form alliances with dynamic partners, build consensus with executives, work cross-functionally with service levels, and guide or coach teams through enforcement of excellent interpersonal skills for attainment of shared goals. CAREER HIGHLIGHTS

Commenced multiple new donor portals and platforms; enlarged donations for several organizations. (2013-2024)

Revamped Salesforce CRM for National Review Institute after audit; ameliorated company-wide usage by 80%+. (2020)

Mobilized fundraisers and events for Parker Jewish Institute and Samaritan Village; gained $1M+ revenue. (2013-2017)

Pioneered website and login portal for Parker Jewish Institute; amplified online visibility and streamlined tracking. (2015) CORE COMPETENCIES

Strategic Planning & Execution Advancement & Development Management Office Management Executive Management Administrative Management Project Management Event Management Schedule Management Calendar Management Travel Management Correspondence Management Multi-Line Phone Management Resource Management Inventory Management Logistics Management Profit & Loss Management Financial Management Budget Management Cost Management Payroll Management Grant & Fundraising Management Gifting Management Forecast Management Marketing Management Contract Management Research Management Content Management File Management Big Data Management Database Management Records Management System Management Website Management Quality Management Risk Management Process Management Performance Management Report Management Regulatory & Policy Compliance Problem Management Relationship Management Partnership Management Stakeholder Management Board Management Grantor & Donor Management Vendor Management Client/Customer Management Cross-Functional Collaboration Staff Management Community Management Written/Verbal Communications Adaptability & Flexibility PROFESSIONAL WORK EXPERIENCE

National Review Institute, New York, NY Jul 2018 – Present Database & System Administrator – Fundraising (promoted from Development Operations Coordinator) Forefront database and system management with focus on integrity for accounts and performance analytics per best practices. Act as compliance officer on data entry protocols, financial reporter on revenue streams, and marketing specialist on promotions.

Moderate Salesforce administration from user onboarding, training, security settings, user privileges, workflows building, and system integrations while introducing office procedures and policy sheets to accentuate operational continuity. Karlene Maharaj Page 2

Drive data updates, monetary processing or refunds, and issue resolution from donor accounts to boost donor retention.

Prepare analytical and financial reports with month-over-month reconciliation from QuickBooks to Salesforce finances while checking pledges, new donations, and recurring donations from donors to validate database precision.

Shepherd event development needs from outreach, logistics, marketing, and follow-up while assisting with attendee registration, helpdesk, speaker communications, and photographers to harmonize event execution.

Formulate dashboard development, forecasting, and strategy making to bolster fundraising agenda.

Construct direct mailing and online campaigns from designing to proofreading prior to share and exchange management while managing contracts, vendor accounts, acquisitions, ROIs, and various lists to cater to visibility.

Travel within state or locations to support state-wide events spanning multiple days to substantiate event success. Architectural Systems Incorporated, New York, NY Oct 2017 – May 2018 Office Manager

Spearheaded office tasks from calendaring, travel arrangements, sales transmittals, quote estimations, reporting, and dashboard development. Undertook internal and external projects as instructed by CEO and president per best practices.

Bestowed supervision to over 25+ personnel on office management duties to increase departmental effectivity.

Partnered with designers, architects, and teams to ascertain creative yet optimal selection of high-end finishes.

Catapulted strategic planning to implementation of retail showcase events to deepen institutional credibility.

Systematized lunch and learning events while devising key presentations to bolster operational initiatives.

Headed Salesforce accounts and database cleanup to corroborate up-to-date account information. Parker Jewish Institute, New Hyde Park, NY Jun 2015 – Oct 2017 Development Manager

Administrated internal and external projects as discussed by CEO and COO while complying with best practices. Employed as fundraising specialist for donor stewardship program. Accounted as liaison to board of trustees and board associates.

Incorporated supervision of three permanent staff and five interns and volunteers to elevate departmental potency.

Oversaw event workflows from scope of work, budgeting, contract negotiation, and vendor relations to warrant accuracy. o Three major events and social outings include: gala (350+ guests), golf (250+ guests), and PPP (150+ guests).

Mastered strategic planning to implementation of corporate-wide events to produce up to $2M+ in profit margins.

Structured fundraising activities from campaigns, sponsor outreach, donor asks, and major gift-giving to heighten totals.

Fulfilled creative designing, printing, and mailing of fundraising event materials to encourage proper dissemination.

Tracked attendee intakes to observe participant count while reviewing financial dashboards to analyze profitability.

Surveilled corporate accounts during whole fiscal year while managing end-of-year billing to bolster financial growth.

Inaugurated new event platforms (Eventbrite, Check-In Easy, Blackbaud) to modernize event processes.

Initiated clean-up of $1M+ foundation software (Raiser’s Edge, NXT) with new policies and procedures to bolster usability.

Charged as administrator to four divisional websites to assure system serviceability. Samaritan Village, Queens, NY Aug 2013 – Jun 2015

Executive Assistant to Vice President

Superintended executive support from calendaring, travel arrangements, website updates, marketing correspondence, and board meetings while aligning with best practices. Captained internal and external projects as assigned by CEO and VP for development.

Blended supervision of administrative interns and volunteers to uphold departmental efficiency.

Fostered collaborative relationships with organizational C-suite executives to solidify project outcomes.

Directed strategic planning to implementation of corporate-wide events to generate over $2M+ in revenue margins.

Catalyzed fundraising campaigns, initiatives, and lobbying of government officials to encourage fund acquisition.

Orchestrated creative designing, printing, and mailing of fundraising event materials to retain timely dissemination. Karlene Maharaj Page 3

Governed attendee intakes to monitor participant count while evaluating financial dashboards to assess profitability.

Worked as key decision-maker on marketing giveaways while regulating inventory control to sustain sufficiency.

Operated as administrator for platforms (Donor-Perfect, Survey Money) to enrich system operability. Rosedale Child Development Center Incorporated, Queens, NY Jun 2011 – Aug 2013 Sr. Administrative Assistant

Facilitated administrative support from calendaring, travel arrangements, website updates, marketing correspondence, staff payroll (via Smartlinx), and board meetings in accordance with best practices. Handled internal and external projects per instruction of president. Endeavored as liaison to board of trustees and board associates. Entrusted as previous PTA president.

Commanded supervision of administrative interns and volunteers to contribute to departmental productivity.

Cultivated collaborative relationships with organizational C-suite executives to ensure project effectiveness.

Navigated creative planning to implementation of school-wide and corporate-wide events to influence project reliability.

Marshalled fundraising campaigns, initiatives, and lobbying of government officials to impact fund acquisition.

Piloted creative designing, printing, and mailing of fundraising event materials to guarantee appropriate dissemination.

Functioned as key decision-maker on marketing giveaways while managing inventory control to secure adequacy.

Represented as administrator for platforms (DOE, NYSIS, BEDS) to safeguard system functionality. PREVIOUS WORK EXPERIENCE

Carter Ledyard & Milburn LLP, New York, NY

Inventory Manager (promotion, additional role)

Led records inventory, bills, and stock receipts while managing vendor interactions, invoice signoffs, and quality control meetings. Served as subject matter expert on inventory and account information. Completed bills pricing updates and stock replenishments. Carter Ledyard & Milburn LLP, New York, NY

Legal Records Clerk & Conflict Analyst

Executed data entry, filing, help desk support, and product knowledge to cross-functional units. Conducted software testing and maintenance of Legal Key system prior to technical upgrade rollouts. Chaired sorting, distribution, and researching of work materials or documents. Prioritized records acquisition of offsite records and records retention of case files. Ushered manager with strategy development of special projects. Accompanied manager in centralizing specific requirements and conflict checks for client files with confidentiality. Engaged with attorneys, paralegals, and clerks in establishing files, reviewing data, locating or requisitioning work materials, and integrating due diligence. Handed over training for employees in records management. Fross Zelnick Lehrman, & Zissu, PC via Forrest Solutions, New York, NY Trademark Records Clerk (promotion, additional role) Exhibited data entry, filing, help desk support, and product knowledge to cross-functional teams. Concluded ordering and receiving of offsite storage trademark files while managing certifications. Attended to processing trademark files for records retention. Partnered with managers on goal attainment and system improvement. Aided manager with strategy development for special projects. Delivered coaching to new hires on recordkeeping guidelines via database. Fross Zelnick Lehrman, & Zissu, PC via Forrest Solutions, New York, NY Night Team Lead – Trademark Conversion Project

Provided staff supervision to twelve members on project fulfillment while providing mentorship to new hires on recordkeeping procedures via database. Maneuvered scheduling with progress reporting. Completed processing of trademark files for records retention. Accomplished system maintenance with confidentiality. HealthFirst via Forrest Solutions, New York, NY

Claims Processor

Performed data entry, categorization, processing, and filing of healthcare applications and medical claims while fortifying coordination with managers on goal achievement.

Karlene Maharaj Page 4

EDUCATION

Bachelor of Science in Business Administration, School of Professional Studies Mar 2019 Associate of Arts in Business Administration, University of Phoenix Dec 2010 Diploma in Medical Assistant, Drake Business School CERTIFICATIONS & LICENSES

Lean Six Sigma Green Belt Certification, Six Sigma Global Institute In Progress Driver’s License, State of Florida Issued Jul 2021, Expires Sep 2029 PROFESSIONAL AFFILIATIONS

Vice President – Ways & Means, Polo Park Middle School Oct 2023 – Present Steer fundraising efforts for various educational needs. Render extensive assistance on event planning to implementation, timekeeping, accounting, and technical troubleshooting for institutional excellence. Reinforce parent-student relations for inclusivity.

Voting Member, Polo Park Middle School – School Advisory Council Oct 2023 – Present Participate in educational prioritization, resource utilization, and community relations for institutional stewardship. Lead oversight of school improvement plan for appropriate strategic fulfillment while managing fund disbursements per budget. Interface with several departments and groups on council tasks. Chief Operations Officer & Board Liaison, Hamchetou Maiga-Ba Foundation Aug 2019 – Present Synchronize business initiatives, special projects, and operational activities through active governance. Supply expert advice via inquiry answering, meetings, planning, coordination, and workshops toward team development with key performance indicators while recommending actionable improvement for organizational growth. Convey hands-on support for vision transformation with progress monitoring. Confer with executives and seniors on operational analysis and risk factors toward critical decision-making while discussing core issues with key resolutions for new or existing business processes. TECHNICAL SKILLS

50 WPM Salesforce CRM Salesforce Marketing Cloud Salesforce Cirrus QuickBooks Tableau Classy Fundraising Donor- Perfect Smartlinx ADP MailChimp Survey Monkey CVENT Fonteva Eventbrite Check-In Easy Blackbaud Raiser’s Edge NXT Luminate Slack Airtable Gravity Form FormBuilder FormAssembly PIN System Eagle Database Dropbox

Soapbox FileZilla Merkle Kleopatra Click & Pledge Odaseva Clover Security Legal Key SFTP GRM IPPO DOE NYSIS BEDS Acutrac SQL Boostr Styles Medisoft Medical Manager Stripe Merchant Iats Merchant Payeezy Merchant BeFunky Editor Flipsnack Connect Automate TeamViewer Teams Zoom WordPress Microsoft Office Suite

(Word, Excel, PowerPoint, Outlook)

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