Scrum Master Agile Coach

Thomas Moore

Scrum Master and Enterprise Agile Coach

• 513-***-**** • ***@***********.*** • /in/tom-moore-922a865/ • Cincinnati, Oh

SUMMARY

Dynamic Senior Agilist with over 12 years of experience in Agile coaching and business process analysis. Proven ability to transform operations by implementing Lean and Agile methodologies, resulting in a 40% improvement in call center response times. Demonstrated success in training and mentoring teams, enhancing their performance and creating effective strategies for product development. Prepared to leverage keen analytical skills and expertise in user experience to drive innovative solutions.

WORK EXPERIENCE

Self Employed • April 2024 – present Cincinnati, OH

Independent Agile and Process Consultant

Provided product and user experience input for the Jobalope resume analysis application.

Created an online Value Stream Mapping course on Udemy.

Assisted Agilists with Lean techniques.

IBM • June 2015 - April 2024 Research Triangle Park, NC

Enterprise Agile Coach

Developed and delivered, with a team of agile coaches, Agile training, coaching, and mentoring, resulting in a successful transformation for hundreds of Agile teams.

Improved the performance of agile teams by coaching in Scrum practices, including Release Planning, Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, Backlog Management, Release/PI Planning, and User Stories.

Designed and led ideation workshops across the organization to develop strategies, roadmaps, backlogs, execution plans, and operational governance.

Led value stream process mapping sessions to streamline operations and reduce invoice handling issues across multiple teams.

Helped Agile teams improve by analyzing their performance in applying Lean, Agile, Scrum, and Kanban methodologies and communicating potential changes.

Successfully gathered, managed, and implemented requirements for ServiceNow application portfolio management across the IBM CIO organization.

IBM • September 2012 - June 2015 – Remote

Senior Business Process Analyst

Applied data collection and analytics to improve internal call center response by 40% and raised customer satisfaction.

Modeled processes with IBM Blueworks Live to analyze, simplify, and improve their operations.

PRIOR WORK EXPERIENCE

Procter and Gamble: Process Control Engineering

Digital Equipment Corporation: CPG Marketing Manager

Kraft Foods: Independent Consultant

EDUCATION

University of California, Santa Barbara, MS, Chemical Engineering

University of Rochester, BS, Chemical Engineering

CERTIFICATIONS

Lean Six Sigma Black Belt,

Professional Scrum Product Owner (PSPO),

Professional Scrum Master (PSM),

Agile Team Facilitator

Kanban System Design

Kanban System Improvement

Kaizen Event Specialist

SKILLS

Agile Coaching, Servant Leadership, Agile Consulting, Scrum Master, Agile Training, Scrum Product Ownership, Kanban, Cross-Functional Collaboration Leadership, SDLC

Business Process Analysis and Improvement, Lean Six Sigma Methodologies, Kaizen, Value Stream Mapping, Process Modeling, Process Mapping, IBM Blueworks Live

Team Leadership, Team Facilitation, Creative Thinking, Collaboration Tools (Slack, Box, Mural, Webex), Workshop Design

Design Thinking, UX User Experience, Creative Thinking, GROW Coaching Model

Training Program Development and Delivery

Presentation Skills, Microsoft Office (Excel, PowerPoint, Word, Outlook)

JIRA, Box, Slack, Mural/Miro, Webex/Zoom

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