Customer Service Social Media

Launa S. Ruoff

*** ******** ****** **********, ** 08050

Phone- 609-***-**** Email- **********@*******.***

Key Qualifications

Highly organized and detail-oriented professional with exceptional leadership and team-building capabilities.

Motivated and results-driven, with a strong track record in recruitment, training, and development.

Skilled in assessing operational procedures and introducing effective new business initiatives.

Experienced in promotional strategies, marketing, fundraising, and leveraging social media for business growth.

Strong communicator and problem-solver with a focus on outstanding customer service.

Demonstrated ability to collaborate with local communities to implement beneficial projects.

Quick learner, adaptable, and efficient in managing time and resources.

Management Philosophy

"As a leader, I believe in inspiring and empowering others. A strong leader can influence minds, touch hearts, and make a meaningful difference in people's lives. Treat others as you would want to be treated."

Professional Experience

Manager/Sales Bay Village

May 2023 - Present (Seasonal Position)

Oversee and manage sales staff for a high-traffic retail business.

Responsible for hiring, training, and supervising team members to ensure efficient sales and operations.

Develop strategies for upselling, business growth, and delivering exceptional customer service.

Establish and monitor shift schedules, opening/closing procedures, and daily operations.

Manage inventory, ordering, and maintain a safe and clean working environment in compliance with state and local guidelines.

Handle customer and staff issues promptly, ensuring efficient resolution.

Owner Helping Hands/Chef, Private Care, Organizing, Meal Prep, and More

November 2014 - Present

Provide personalized care services, including meal prep, elder care, and support for clients with special needs.

Build and manage a well-organized team focused on efficiency and high-quality service.

Specialize in elder care, dementia care, and other specialized care services.

Develop and execute client-focused plans to meet unique needs with attention to detail.

Office Manager/Sales Baja Unlimited

April 2022 - December 2022

Directed the operations of online sales for multiple accounts and national markets.

Led a team of dedicated sales associates, fostering a motivated and high-performing environment.

Managed inventory, office supplies, staff scheduling, and ordering processes.

Introduced and implemented training programs to improve sales operations and customer service.

Worked closely with leadership to set goals, develop strategic plans, and ensure business growth.

Food and Beverage Manager-Consultant (Project-based)

May 2018 - January 2019

Led the planning, design, and execution of a new concession stand project, including budgeting and staffing.

Ensured compliance with safety, health, and sanitation standards across all operations.

Developed and executed sales growth strategies for food, beverage, and concession operations.

Managed inventory, ordering, and staffing, ensuring efficient operations and customer satisfaction.

Provided marketing and fundraising support to enhance revenue and team morale.

Owner/Operator Frosted Mug

June 1999 - October 2012 (sold in 2014)

Rebuilt and rebranded a popular local landmark, overseeing all operations from front of house to back of house.

Managed all aspects of the business including staffing, marketing, advertising, financial operations, and customer service.

Developed inventory control systems, sourced suppliers, and maintained property upkeep and improvements.

Built a strong team culture focused on customer satisfaction and operational excellence.

Leadership and Community Involvement

Surf City Volunteer Fire Department Cruise for the Cure Member

Founder and Director, SRGST Club

Volunteer, ARC Program

Member, Manahawkin Elks

Community Garden Volunteer

ESU Girls Swim Team Fundraiser CO

Surf City Ladies Auxiliary

Animal and Food Shelter Donor and Volunteer

Volunteer for Various Local Organizations

Bayside Chapel Church Member

Long Beach Island Kite Festival Member

Cruise for the Cure Member

Founder and Director, SRGST Club

Volunteer, ARC Program

Member, Manahawkin Elks

Community Garden Volunteer

ESU Girls Swim Team Fundraiser CO

Surf City Ladies Auxiliary

Animal and Food Shelter Donor and Volunteer

Volunteer for Various Local Organizations

Education

Scotch Plains-Fanwood High School, Graduated 1979

Glassboro State College (Rowan University), Graduated 1983

References

Denise Wachter, Nurse and Former Owner of Curves Cell: 609-***-****

Kristy Davis, Head Tax Collector, Ship Bottom Cell: 609-***-****

Jess Terranova, Client Cell: 347-***-****

John Hadash, Former Commissioner, Town of Surf City Cell: 609-***-****

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