Customer Service Rep

Objective

Hard-working, team oriented, dependable individual seeking stable employment where my extensive set of skills can be utilized and further developed.

Qualifications

I have over 35 years of hands-on experience in the social service field; I’ve worked for a variety of companies, state agencies and non-profit organizations. I have an extensive history of case management, counseling, advocacy working with at risk individuals and families. In addition, I have a great ability to prioritize, multitask and handle a variety of challenges and responsibilities quickly and efficiently.

Education

Arkansas State University / Jonesboro, AK

Law Enforcement and Health Education

Bachelor of Arts, 1992

Skills & Proficiencies

Strong organization and analytical skills

Excellent written and oral communication

Planning and Scheduling

Outstanding Internet Research

High attention to detail

Interdepartmental Coordination

Team oriented

Profound ability to work in a fast-paced environment

Above par ability to maintain sensitive and confidential information

Exceptional interpersonal skills with a diverse population

Quality Customer Service on multiple phone reception with great phone etiquette

Computer Literacy

Word, Excel, Access, Outlook, Power Point & Publisher

Info Path

ICBIC

Florida Safety Families Network (FSFN)

Lotus Notes 6.5

MDAVE

LDAP/Aventail

Florida Access

Professional Experiences

Aeroteck/Meduit

Medical Customer Service Rep 04/2023-02/10/2025

Call Center Representatives assist patients from 8 separate hospitals, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support. Documenting all conversations electronically on company and/or client systems Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable Providing information to Client Services as needed Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Intoxalock (ignition interlock) 04/2019-12/15/2022

Compliance Quality Specialist Remote

The Compliance Quality Specialist fulfills Intoxalock s need to meet requirements for state reporting throughout the life cycle of an account. Quality Specialists ensure installation requirements are met such as the correct paperwork, equipment, account details and other county/state needs that are pertinent for installation. The Quality Specialist is also responsible for audits and complete resolution of equipment/data log related findings that may identify tamper/circumvention or a need for equipment replacement. Compliance Quality Specialists are accountable for escalating accounts needing further attention and possibly state reporting. Compliance Quality Specialists operate in a fast paced, high volume, customer-oriented environment; a high degree of efficiency and attention to detail are required to meet role expectations

Consumer Safety Technologiest

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of IIDs in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process.

Previous experiences

City of Des Moines (part-time) 05/2017-3/2019

Park and Recreation Associate

Under general supervision, assists patrons, assists staff with the facilitation of scheduled programs and events including set-ups, tear downs, monitoring patron activity and general maintenance duties; and performs related work as required.

Des Moines Public Schools 08/2015-02/2016

Special Ed. Associate

Assist teachers in instruction, Supervision and care of students with disabilities in a variety of instructional settings, including special education, general education and work/community settings.

Mediacom/ West Des Moines Office

Customer Service Agent 03/2014-08/2015

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Phillip C. Wells

Windsor Heights, Iowa 50324* Phone: 720-***-**** ***********@*****.***

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