Customer Service Claims Adjuster

April Garcia

Katy, TX • 281-***-**** • ***********@*****.***

Qualifications

Adaptable and detail-oriented professional with a background in customer service, problem-solving, and clear communications. Experienced in documentation, compliance, and customer resolution. Texas All-Lines Adjuster License in progress. Available for remote desk position or immediate deployment.

Skills

• Claims Documentation • Policyholder Support • Compliance • Conflict Resolution • Time Management

• Report Writing • Customer Service & Communications • Emergency Response & Decision Making

Training and Education

Claims Adjuster Academy – Texas All-Lines Adjuster Course (2025)

Adjuster License – Texas Department of Insurance - #3336743

State Farm Auto Certificate

State Farm Property Certificate – in progress

FAA Certification Training

Cultural and Diversity Training

Sensitive Security Training

Communication and Resource Management Training

Conflict Resolution and De-escalation Training

Experience

Customer Service Representative – United Airlines (2012–2025)

- Delivered clear, accurate information to over 1,000 customers daily.

- Resolve complex incidents with patience and empathy.

- Completed compliance documentation, ensured safety.

- Delivered exceptional service to diverse passengers under pressure.

- Utilized conflict resolution skills to de-escalate challenging situations.

- Conducted in-flight inspections and managed emergency response.

Customer Service Representative – Trans States Airlines (2007–2012)

- Managed in-flight disruptions, assisted in emergency protocols.

- Wrote incident summaries and ensured FAA compliance.

Restaurant Manager – Roly Poly (2004–2007)

- Directed a team of 12 employees.

- Led team operations, handled escalations, tracked inventory.

- Balanced staff schedules.

- Established and maintained trust with customers through transparent communication.

- Resolved complaints and ensured satisfaction.

Owner/Operator – Sandwich Shop (2007–2009)

- Built and ran business: finance, service, vendor management.

- Analyzed sales data and adjusted product placement.

- Optimized store layout and increased customer engagement and sales.

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