Quality Control Vice President
Resume:
INDAR
RAMADHAR *** Jessie Lane, Random Lake, WI. 53075
262-***-**** *************@*****.***
OBJECTIVE: To obtain a managerial position where I can utilize my previous 32 years mortgage experience and problem-solving skills to be a significant contributor towards the success of the company I work for. Ability to represent a Company with professionalism, integrity, and confidence. Committed to building long-lasting relationships focused on growth and profitability. SKILLS
Microsoft Office including Excel, Word, Access, and Power Point,
Twenty-Seven years’ experience in various post-closing processes, five years in other areas,
FHA DE Underwriter CHUMS ID BN66,
Knowledge of Processing, Underwriting, Closing and Funding Processes,
Manager of various departments (listed below),
Successful project planning, execution, and implementation,
In depth knowledge of MERS, including Quality Control and audits,
Primary contact for FHA and VA audits and all post-closing resolutions,
Conducted interviews and hired personnel and prepared and delivered reviews,
Proficient in report writing for production monitoring and performance metrics. EDUCATION
General Certificate
Geography, English Language, English Literature, History and Biology Advanced Certificate
Economics, Geography and General Paper
Schooling - Trinidad, West Indies
EXPERIENCE
VICE PRESIDENT OF LOAN DELIVERY
Waterstone Mortgage Corporation – Pewaukee Wisconsin MAY 2012 TO OCTOBER 2023
Head of Collateral Warehousing, Government Insuring, Shipping, Final Documents and Post Closing
Managed staff of a maximum of 34 and minimum of 18, including 3 Managers
Managed disposition of max $4B min $2B from fund to sale to Aggregator, HFA, or Agency,
Implemented mortgage industry changes within the department to ensure compliance,
Managed projects from inception to successful completion,
Utilized knowledge and experience to guide staff and as a resource for the Company,
Assisted with contract negotiation to implement Warehouse Lender and launch operationally,
Piloted several initiatives with Ellie Mae as add-ons to the Encompass platform,
Designed custom screens in Encompass for use by the department/Company,
Designed and published various reports for production SLA and KPI monitoring,
Managed FHA, VA, USDA, and MERS audits,
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Security Officer and main contact for GNMA pooling,
Managed scratch and dent sales,
Managed bulk sale transfers from a delivery perspective,
Managed change of sub-servicer from a delivery perspective,
Coach staff members, including Managers to empower and improve decision making, Collateral & Warehouse Management:
Managed delivery of collateral to Aggregators, HFAs, and Agencies, including e-Notes,
Implemented dry sweeps to warehouse lender to relieve primary warehouse limits,
Created reports to ensure all standards are consistently maintained. Shipping:
Directed all staff to ensure timely and accurate delivery of loans to Aggregators, Agencies, and HFAs,
Implemented Ellie Mae’s Investor Connect that improved loan delivery efficiency,
Monitored Agency, Aggregators and HFAs market changes to ensure compliance,
Managed FNMA and FHLMC cash deliveries
Post-Closing:
Direct staff members to ensure all suspended loans are worked within standard established,
Monitor loans that can incur cure fees and take steps to resolve timely,
Provide feedback to other departments to prevent trending issues that can cause cure fee,
Host metrics call with Aggregators and HFAs to improve delivery efficiency and dwell time,
Monitor market changes that can affect post-closing procedures and implement changes,
Resolve unsalable loans and repurchases and monitored portfolio loans. Insuring:
Ensure staff members work all government loans to issue the guaranty within standard set,
Resolve uninsurable loans,
Self-report uninsurable loans and implement GSE instructions such as indemnifications,
Ensure compliance with all GSE rules to maintain LI status with FHA, VA, and USDA. Final Documents:
Direct staff members to meet Aggregator, Agency, and HFA final doc delivery standards,
Direct resolution of title and recordation errors as needed. VP of Quality Control (and Loan Delivery):
Realigned staffing to better manage the QC department,
Reviewed procedures and made extensive changes to meet Agency requirements,
Improved reporting internally to address trending and executive involvement,
Outsourced portion of pre and post close QC to relieve staffing pressure based on volume,
Worked closely with the sales staff on pre-close QC to ensure resolution before closing,
Created Company QC plan that met FHA, VA, USDA, FNMA, FHLMC, and GNMA compliance. FUNDING MANAGER
Inlanta Mortgage Corporation – Pewaukee Wisconsin
JUNE 2010 TO MAY 2012
Managed all aspects of Closing and funding,
Managed Post closing procedures for the Company,
Managed Insuring of government loans.
MANAGER OF LOAN DELIVERY
Universal Mortgage Corporation – Mequon Wisconsin
DECEMBER 1996 TO JUNE 2010
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Manager of Collateral Warehousing, Government Insuring, Shipping, Final Documents COLLATERAL WAREHOUSING
Develop and maintain constant flow of collateral from closing agents to warehouse bank,
Ensure all suspended collateral is cleared to prevent reduction in company’s borrowing base and loss of value on loans,
Contact with Warehouse Bank to resolve contract issues and implement policy changes,
Reporting to senior management on all collateral related issues. INSURING GOVERNMENT
Develop and maintain and monitor system to ensure all government loans are insured timely and accurately,
FHA Connection administrator for company DBA,
Implemented FHA Lender Insurance program to ensure faster turnaround of the Insuring process and better delinquency management,
Responsible for reporting uninsured loans to senior management and formulating plan for resolution,
Resolving loans suspended for insurability (missing or deficient documentation) within the standard set of 30 days from closing.
Monitor home office and branch FHA and VA renewals,
Ensuring company compliance with FHA and VA regulations by effective communication and implementation of systemic checks and balances (LOS and designed Microsoft Access reports),
Manage MIP remittance to HUD and Funding Fee remittance to the VA. Ensure bank account is balanced daily,
Monitor 203k closeout, escrow closeout, Neighborhood Watch reports, binder selection by HUD and case file review by VA.
SHIPPING
Develop, maintain, and monitor system to ensure all loans committed to investors are shipped and purchased timely,
Monitor and resolve all investor suspended loans to prevent repricing and warehouse aging issues,
Implemented electronic delivery of loans to investors,
Resolve investor’s post purchase audit related issues,
Field underwriting scenario for compliance with investor guide,
Ensure closure of all un-purchasable and repurchased loans on a loan level, commitment level, also verifying warehouse, servicing and final documents are accounted for,
Maintaining investor relations with respect to benchmarks set by investors, status on outstanding current and post purchase issues, and providing feedback to investors regarding required improvements.
FINAL DOCS
Develop, maintain, and monitor system to ensure all outstanding final documents are received timely and passed on to the respective investor,
Ensure default letters are issued beyond 45 days from closing as necessary,
Prevent monetary fines by private investors for undelivered documents beyond their respective deadlines, ensure all GNMA final docs are submitted to prevent “Cooper’s Letter” and ensure FNMA final docs are vaulted securely.
FHA AND VA AUDITS
Compiled information for agencies in advance of office visits, including production, processing, underwriting and loan level information,
Contact person for all company accommodations for auditors,
Received, resolved, and responded to findings,
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Implemented company changes based on audit findings. PROCESSOR/LOAN POOLER
Fleet Mortgage Corporation – Milwaukee, Wisconsin
SEPTEMBER 1991 TO DECEMBER 1996
Asset Management Department – March 1995 to December 1996 - Position - Lead
Provided leadership for team responsible for managing foreclosure, bankruptcy and claim funds received by the company,
Reviewed team processes and efficiency and provided feedback to manager,
Provided reports to management.
Secondary Marketing – November 1992 to March 1995 – Position - Lead
Lead pooler specializing in GNMA, FNMA and FHLMC loans. Also specialized in ARM loans,
Trainer for new employees,
Preparing reports for management,
Resolving loans that cannot be pooled.
Insurance Department – September 1991 to November 1992 – Position - Processor
Insurance trainee responsible for data entry,
Maintain 90%+ accuracy,
Worked on problem accounts.
Achievements:
Coordinated company blood drive for 6 years,
Organized company picnic for 4 years,
Company newsletter contributor,
Volunteer for disaster recovery effort countrywide,
Cub Scout Den Leader.
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