Customer Service Front Desk
Resume:
Rakia Dokes
Savannah, GA *****
*************@*****.***
Professional Summary
Dynamic Customer Service Professional with extensive experience in face-to-face customer interactions and a proven ability to resolve customer concerns with empathy and efficiency. Adept at building rapport, upselling services, and ensuring customer satisfaction in diverse industries including retail, hospitality, and telecommunications. Seeking to leverage exceptional communication and problem-solving skills to enhance customer experiences and drive business success. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
NTT DATA-Savannah, GA
December 2023 to Present
communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Customer Service Representative
Teleperformance-Georgia
April 2022 to July 2023
takes calls from customers answering questions or addressing any concerns they may have, handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Food Service Worker
Costco Wholesale-Pooler, GA
December 2021 to February 2022
Cashier
Chick-fil-A-Savannah, GA
August 2021 to December 2021
Cashier
Lowe's Home Improvement-Savannah, GA
December 2020 to July 2021
Night Auditor
Holiday Inn Express and Suites-Port Wentworth, GA
November 2019 to April 2020
Providing excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Retail Sales Consultant/ Assistant Manager
Sprint by Connectivity Source-Pooler, GA
June 2018 to September 2019
Responsible for improving customer satisfaction and helping clients purchase the products that suit their needs and preferences. Essential skills include sales orientation, customer service abilities, teamwork, and communication.
Night Auditor
Hilton Garden Inn Hotel-Pooler, GA
April 2018 to October 2018
Providing excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Education
College in Medical Administrative Assistant
Ultimate Medical Academy-Tampa - Tampa, FL
October 2020 to March 2022
Skills
• Microsoft Office
• Excel
• Cash Handling (3 years)
• Billing (3 years)
• Microsoft Word (3 years)
• Customer Service
• Night Audit
• Auditing
• Front Desk
• POS
• Upselling
• Guest Services
• Retail Sales
• Serving Experience
• Restaurant Experience
• Cleaning Experience
• Host/Hostess
• Medical terminology (Less than 1 year)
• HIPAA (Less than 1 year)
• Hotel experience
• Hospitality
• ICD-10
• ICD coding
• Typing
• Filing
• Windows
• OPERA
• Medical terminology
• HIPAA
• Front desk
• Order entry
• Guest relations
• Financial auditing
• Retail sales
• Customer service
• Research
• Cold calling
• Driving
• Presentation skills
• Sales
• Microsoft Access
• VPN
• Windows
• IT
• Quality control
• Financial services
• Guest services
• Inside sales
• Serving
• Mobile applications
• Negotiation
• Problem management
• Software troubleshooting
• Hotel experience
• Technical support
• Hospitality
• POS
• Salesforce
• Operating systems
• iOS
• Cash handling
• Upselling
• Cash register
• Mobile devices
• Mac OS
• Accounting
• Restaurant experience
• Analysis skills
• Proofreading
• Typing
• Accounting software
• Fraud prevention and detection
• Telecommunication
• Schedule management
• Medical coding
• Communication skills
• Microsoft Excel
• Micros POS
• OPERA
• Organizational skills
• Administrative experience
• Microsoft Outlook
• Phone etiquette
• Data entry
• Documentation review
• Writing skills
• Leadership
• Medical administrative support
• Management
• Help Desk
• Network Support
• Salesforce (2 years)
• Microsoft Windows Server
• Google Docs (2 years)
• Google Suite (2 years)
Certifications and Licenses
Driver's License
April 2018 to April 2026
Professional In Human Resources
Assessments
Medical receptionist skills — Proficient
September 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Attention to detail — Proficient
September 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
September 2023
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Completed
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
October 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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