Help Desk Customer Service

Dana McEachern

FAYETTEVILLE, NC

Phone: 910-***-****

Email: ****.***********@*****.***

Skills Summary

CUSTOMER SERVICE/HELP DESK:

Educated customers about product options to exceed their experience.

Effectively executed visual merchandising and marketing initiatives.

Estimated alteration of merchandise and cost of repairs.

Represented the store as an ambassador in a positive and professional manner.

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Advise customers of necessary actions and strategies for debt repayment.

Answer customer questions regarding problems with their accounts.

Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Receive payments and post amounts paid to customer accounts.

ACCOUNTANT/TAX PREPARER:

Balanced and reviewed monthly reports.

Contributed to annual budget to analyze trends and obligations.

Oversaw and managed payroll as an authorized check signer.

Reconciled inventory accounts at domestic warehouses, and set up automatic reorder point.Prepare detailed reports on audit findings.

Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.

Supervise auditing of establishments, and determine scope of investigation required.

Confer with company officials about financial and regulatory matters.

Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.

Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.

Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

Prepare adjusting journal entries.

Review accounts for discrepancies and reconcile differences.

Establish tables of accounts and assign entries to proper accounts.

Examine inventory to verify journal and ledger entries.

Employment History

06/2021 - 11/2024

Inbound coordinator

Fayetteville Moving-Stge Inc, Fayetteville, NC

06/2014 - 09/2017

Customer Service Representative

SYKES Enterprises, Inc, Fayetteville, NC

01/2006 - 10/2014

Accountant

Dorothy's Catering, Fayetteville, NC

Education History

Health Administration

Associate's Degree

Wake Technical Community College, Raleigh, NC

Detailed References

References Available on Request

Contact this candidate