Operations Manager Team Members
Resume:
Transportation Fleet Operations Manager
Ocean State Job Lot
North Kingstown, Rhode Island
Supervise all daily activities, operations, and maintenance of the OSJL transportation fleet,consisting of a group of CDL truck drivers including yard spotters, local delivery drivers,over-the-road drivers; plus shipping desk, transportation fleet support, fleet mechanics, and dispatch supervisors.
Build and influence positive associate morale and quality customer service as well as represent OSJL and the department professionally and effectively with internal and external stakeholders. Maintain positive relations with drivers, stores, and internal partners.
Manage associate performance, write performance reviews and provide coaching and feedback.
As needed, delegate work and follow up with team members to confirm timely completion of tasks.
Assist with hiring, coaching and disciplinary actions for team members; train new team members and act as a mentor to develop new teammates.
Collaborate with departments throughout the company including but not limited to Store Operations and Property Development around store openings and remodels, and with Human Resources to escalate driver concerns as they arise.
Work with the Fleet Safety Manager to maintain content and compliance of fleet handbook policies and procedures as well as to implement and administer company safety programs and policies to measure and reduce the occurrence and cost of collisions, injuries, near-misses, and equipment damage. Maintain and ensure accident reporting procedures are followed in accordance with company policy.
Collaborate to ensure all drivers comply with federal and state Department of Transportation (DOT) and company policies including but not limited to random drug screening, certification of violations/MVR, and annual medical reviews.
Work with Router/Planner, Inbound Planning teams, and Transportation Operations Management to increase backhaul percentage and minimize empty miles and deadhead lanes.
Assign, instruct and direct all driver activities, including but not limited to daily delivery, vendor pickup, donation processes, facility shuttles programs, and special routings. Ensure all loads are dispatched in a timely manner in and in compliance with planned schedules.
Manage drivers’ ELD system for eLogs, trip management, and analysis of driver performance.
Coach and provide feedback to drivers on how to improve performance. Provide valid performance data for internal and external reports.
Accurately complete the Shift Pass-On Log on a daily basis.
Develop and maintain a working knowledge of key DC systems and reporting, including transportation ELD OBC, TMS, trailer tracking, and routing systems.
Manage department teams to effectively plan daily deliveries, fleet backhaul, and all facets of load and trip planning; and to clearly communicate work instructions to drivers.
Document late shipments, including but not limited to why a shipment dispatched after its scheduled time, missed arrival times, driver issues, and equipment issues.
Ensure all equipment inspections are completed and vehicle registration and inspection reports are updated.
Transportation Safety Manager
Ocean State Job Lot - North Kingstown, RI
May 2022 to October 2024
Collaboratively develop, implement, as well as oversee safety guidance, strategies and training for all drivers and associates Reduce the occurrence of incidents, injuries, accidents
Ensure compliance with all applicable OSJL Transportation EHS standards
Work closely with Senior Manager of Transportation and Logistics to lead and oversee all aspects of development, implementation, standardization as well as management of all OSJL DOT Trucking Compliance Programs, Driver Qualification files (DQF) DOT and Drug and Alcohol Programs, vehicle inspections as well as hours of service Manage ands successful adhere or Federal Motor Carrier Safety Administration results and trends to Safety and Transportation leadership
Manage and promote OSJL and driver Compliance, Safety, Accountability performance
Oversee performance reports and collaborate with Transportation leadership to identify drivers requiring additional training and education.
Perform reviews of applicable motor carrier inspections and violations issued against OSJL vehicles as well as drivers. Identify root causes, Provide solutions for future avoidance
Established customized data reporting on driver safety to include driver scorecards
Partner with Transportation team to monitor and implement driver safety awards as well as driver evaluation programs
SMITH System Certified
Senior Operations Supervisor
Penske Logistics
March 2020 to May 2022
Responsibilities include Staffing, Safety, Operations, Customer experience, Finance and Fleet Assets.
Train, coach and evaluate operations supervisors, and drivers
Ensure associates understanding if individual and group roles and responsibilities to achieve and maintain a safe work place
Staying current with the customer industry, proactively looks for opportunities to grow existing operation.
Required to submit monthly operating forecast to Finance and review operating metrics
Work with service shop to remain in compliance with all D.O.T regulations as well as repair and maintenance schedule.
Location Manager
First Student Bus Company
2015 to March 2020
Oversee fleet of 60 school buses for the Pawtucket School Department. Including drivers, monitors and office staff Manage injury and collision claims
Ensures safety practices and applicable regulations are obeyed by employees
Sets accurate scheduled hours for routes
Manages operational expenses to optimize all costs per bus
Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
Tracks and addressed labor variances and efficiently uses stand-by drivers
Completes all administrative duties accurately and in a strict timetable.
Provides accurate and timely operational and financial reporting requested by AGM and or Finance
Active involvement in Union negations
Drives employee engagement and recognition
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