Data Entry Customer Service
Resume:
Tamara Pio
Hammond, WI ***** ******@*****.***
Detail Oriented individual with a wide range of experience seeking employment within a company that will allow me to utilize my skills to the best of my abilities. Experience includes: Job Costing, AP, AR, Payroll, Inventory, Data Entry, Document conversion, Quality Assurance, Office Administration, Supervision, and Training. Proficient with Sage, Quick Books and Peach tree Accounting Programs. Proficient in Microsoft Office programs. Authorized to work in the US for any employer.
Work Experience
Customer Service Representative – Willis Towers Watson – 03/2025 – Current Assisting participants via phone calls or instant messaging with the enrollment process and making updates to their benefits or pension plans. Initiate participant's retirement kits. Opened cases for issues that cannot be completed over the phone. Provided website support for both Annual Enrollment and Pension issues via phone or web chat communication.
Customer Service Representative - Beacon Hill Staffing - 09/2024-03/2025 Contract to work as CSR for Willis Towers Watson assisting participants via phone calls or instant messaging with the enrollment process and making updates to their benefits or pension plans. Initiate participant's retirement kits. Opened cases for issues that cannot be completed over the phone. Provided website support for both Annual Enrollment and Pension issues via phone or web chat communication. Teacher - Bear Buddies Child Development Center – Baldwin, WI - 05/2024-09/2024 Implement provided program and schedule for a specific age group in accordance with policies and philosophy of Bear Buddies. Regular communication with parents, including parent conferences twice per year on each child’s progress in all the development areas. Attend monthly school meetings. Actively supervise the total group while meeting the individual needs of the children. Responsible for observing, recording and reporting the behavior of the children in group. Responsible for the appearance and learning environment of the center and joint housekeeping duties. Assists with mealtime and snacks, maintaining a family-like atmosphere by sitting with the children while they eat. Maintain attendance and medical/accident logs on each child when needed. Perform miscellaneous duties to meet the center needs.
Cost Accountant - County Materials – Roberts, WI - 06/2023-03/2024 Completion of balance sheets, journal entries and general ledgers for Janesville and Roberts warehouses. Updating job sheets and production sheets for both warehouses. Inventory tracking for both warehouses Maintain invoice tracking records for both warehouses. Month end reports for both warehouses. End of year procedures for both warehouses. Business Services Clerk II - Superstition Mountains Community Facilities District - Apache Junction, AZ - 02/2019-04/2022 Inventory, ordering and receiving of supplies. Creating purchase orders. Overseeing and updating blanket purchase orders. Programing computers, issuing badges and door access for employees. Daily audit and maintenance of doors to ensure employees are able to badge into their access points, working with outside IT department when computer issues arise that we were not able to correct inhouse, monitoring phone lines and resetting system if it went down, security, safety. Back up for Customer Service. Scheduling training for employees including booking travel arrangements for out of town and state training events.
Hotel Coordinator - Klein and Company - Golden, CO - 10/2018-12/2018 Point of contact for Policy Holders. Manage all hotel accommodations for Policy Holders. Main point of contact for all hotels to book, extend and cancel reservations. Maintain close relationship with Policy Holders and hotel management staff. Process payments for hotel accommodations. Confirm when payment has been received by the hotel. Confirm Policy Holders check in and check out of hotel. Obtain hotel folio once Policy Holder has checked out. Lead Data Entry Specialist - Mutual of Omaha Bank – 09/2013-12/2017 Oversee clients HOA document housed on the CondoCerts website, including auditing new and existing documents. Quality Assurance in both maintaining client documents and weekly website release testing. Completing HOA Questionnaires and reaching out to clients on the exception list for additional information needed for Questionnaires. Onboarding of new clients with responsibilities that included collaborating with customers to ensure their needs and objectives are met, weekly implementation meetings with managers and support team members for status updates, troubleshooting issues to determine and implement corrections to ensure go live date is on schedule, customer interfacing to train clients on document transmittal system and uploading documents to the CondoCerts website. Lead role with training and supervision responsibilities. Submit month end report configured in Excel outlining number of documents processed.
Data Entry Specialist - RemX Staffing – 03/2013-09/2013 Contracted to convert Mutual of Omaha clients to new online banking engine. Partnership Desk/ Automation Support Desk - Norwegian Cruise Line- 07/2006-03/2013 Booking reservations for High Profile Travel Agents. Applied excellent communication and problem-solving skills working with travel agents, consumers and internal agents to troubleshoot and resolve website issues. Clearly communicate IT problems to appropriate department for resolution using exceptional written and oral communication. Member of the Care Team responsible for first response support when/if there was an accident involving one of the passengers. Front Office Coordinator/Labor Coordinator - Alliance Environmental Group - 01/1999 – 04/2004 Managed multi-line phone system. Dispatch and Scheduling. Maintain employee files. New hire set up and verification of employment eligibility. Transmit weekly payroll. Accounts receivable and accounts payable. Track and create weekly and monthly sales reports. Issuing Conditional and Non-Conditional Liens and Lien Releases. Coordinate weekly sales meetings. Draft letters and memos to customers and employees. Create and track Preliminary Notices and Mechanic's Liens. Prepare lien releases for paid jobs. Supervision and training of office staff. Coordinate with temporary agencies to staff additional assistance when needed. Use of Quick Books for job costing and billing. Update job boards for new and existing projects. Create job folders and work orders for new jobs. Create Uniform Hazardous and Non-Hazardous waste manifest for Asbestos jobs. Track manifests and mail out copies to DTSC when returned from landfill. Central Supply Coordinator / CNA - Anza Nursing and Rehab - El Cajon, CA - 06/1995-12/1998 Purchase, receive and stock all medical supplies, equipment and non-prescriptions medications for facility. Monthly billing of all medical supplies and equipment. Change all tubing on equipment for residents in Sub Acute section. Monitor all feeding tube residents for new and change orders in feeding tube prescriptions. Audit treatment carts for proper usage of medical supplies. Preform CNA and RNA duties when additional assistance was needed Education Education - Stevens-Henager College/Independence University Associate in Business Management and Accounting Skills – Graduated Summa Cum Laude. President’s List and Dean’s List recipient for continuous 4.0 GPA.
Skills
Auditing Webchat and Website Support
Office Administration Excel Spreadsheets
Accounts Receivable Typing 50+ WPM
Accounts Payable Training
Microsoft Office Programs Payroll
Data Entry Inventory Management
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