Customer Service Representative
Resume:
Christelle Banks
Customer Service Representative
**** ********* ***** **, ********, US, 30268
***************@*****.***
Customer Service Representative with over 10 years of experience, excelling in customer relations and data analysis. Demonstrates a visionary approach in enhancing customer experiences and loyalty through personalized solutions and advanced problem-solving skills. Proven track record in optimizing inventory management and utilizing Salesforce to drive customer satisfaction and retention.
Employment history
Delivery Driver,
Freight on wheels
express, Feb 2024 - Jan
2025
Fairburn, GA
CUSTOMER SERVICE
AGENT, AAA Auto Club
Group, Mar 2019 - Sep
2022
Remote
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
field technician,
Asurion, Jan 2019 - Apr
2021
Atlanta, GA
• Provide project progress updates to Management and clients.
• Performed preventative maintenance on various equipment to reduce the incident of system failures.
• Utilized various tools to diagnose and troubleshoot complex technical problems in the field. CUSTOMER SERVICE
REPRESENTATIVE,
Working Solutions, Feb
2015 - Apr 2018
Remote
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times. Education
Augustus State University, Augustus
Associate of Arts: Management Information Systems
L.e. Rabioun, New Orleans, LA, Mar 1996
High School Diploma
Skills
Customer Service Cash Register Microsoft PowerPoint Credit Card Processing Optimized delivery routes, boosting on-time deliveries and customer satisfaction. Implemented a tracking system, enhancing inventory management and accuracy. Collaborated with warehouse team, improving loading efficiency and reducing delays. Resolved delivery issues, maintaining a 95% customer retention rate. Enhanced route planning, increasing delivery precision and client satisfaction. Utilized data-driven insights to implement a new tracking system, significantly reducing inventory errors and enhancing management processes. Provided exceptional customer service by proactively addressing delivery issues, bolstering customer loyalty and retention rates.
Maintained a positive attitude and strong communication skills, fostering a collaborative environment that improved team dynamics.
Streamlined delivery processes, achieving noticeable gains in on-time deliveries and enhancing overall customer satisfaction.
Skills
Customer Relations Salesforce Team Collaboration Technical Support Point of Sale Routers Data Analysis Problem Solving Route Planning Inventory Management
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